Mount Royal Hotel Edinburgh by The Unlimited Collection

Évaluations de Mount Royal Hotel Edinburgh by The Unlimited Collection

Mount Royal Hotel Edinburgh by The Unlimited Collection

53 Princes St, Edinburgh, EH2 2DG, United KingdomVoir les informations sur l'hôtel
Mount Royal Hotel Edinburgh by The Unlimited Collection
Mount Royal Hotel Edinburgh by The Unlimited CollectionMount Royal Hotel Edinburgh by The Unlimited CollectionMount Royal Hotel Edinburgh by The Unlimited Collection
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Commentaires des voyageurs

4.3/5
Très bien
237 évaluation
Évaluations vérifiées
Emplacement4.4
Commodités4.1
Service4.3
Propreté4.4
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Toutes les évaluations(237)
Évaluations positives(220)
Évaluations avec photos/ vidéo(60)
Bien situé(53)
Déplacements aisés(48)
Superbe vue(30)
À proximité de la gare(29)
Petit déjeuner délicieux(19)
Chambre relativement petite(14)
Restaurants de qualité(9)
Idéal pour les voyages d'affaires(6)
Évaluations négatives(17)
Quentin
Chambre double classique
Séjour au sept. 2022
En couple
1 évaluation
4.7/5
Extraordinaire
Publiée le 30 oct. 2022
Excellent accueil
Réponse de l'établissement: Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon. We do hope to see you again on your next visit to Edinburgh. Kind regards.Vicki – Guest Care Manager
Invité
Chambre classique (1 lit double)
Séjour au fév. 2025
En famille
1 évaluation
4.2/5
Très bien
Publiée le 1 avr. 2025
Location is very convenient, walk about 5 mins to train station. Many shop nearly hotel, highly recommend. The room is clean & quiet, but the bed is double size.
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Miriam
Chambre classique (1 lit double)
Séjour au fév. 2025
En famille
2 évaluation
5.0/5
Exceptionnel
Publiée le 31 mars 2025
Excellent service, great location, breakfast was delicious, we definitely will come back. They made us feel at home.
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Paris67
Chambre classique (1 lit double)
Séjour au janv. 2025
En couple
1 évaluation
4.5/5
Excellent
Publiée le 18 fév. 2025
Service was good. Good location near to all places of interest.Nice breakfast.
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Réponse de l'établissement: Dear Paris67, Thank you for your review! We're delighted to hear you enjoyed the location, service, and breakfast. We appreciate your feedback on the amenities and cleanliness and will strive to improve. We hope to welcome you again soon! Kind regards, Mount Royal HotelPrince's Street Edinburgh
Invité
Chambre classique (1 lit double)
Séjour au fév. 2025
Seul
1 évaluation
3.2/5
Publiée le 26 mars 2025
No heating in the bathroom, toilet roller hanging off the wall, terrible view. Good comfortable bed, clean, helpful staff, great location. Room 246.
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Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you found the bed comfortable, the room clean, and our staff helpful. We also appreciate your positive comments about our fantastic location.We apologise for the issues you encountered with the bathroom heating, the toilet roll holder, and the view. Please rest assured that we are addressing these matters to improve the experience for our future guests.We hope to welcome you back and provide an even better stay next time.Kind regards,Duty ManagerMount Royal HotelPrinces Street, Edinburgh
Invité
Chambre classique (1 lit double)
Séjour au janv. 2025
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 15 fév. 2025
This hotel exceeded our expectations, the staff were really friendly and helpful, the view from the room fabulous, and bed amazingly comfortable. Defo stay here ❤️
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Réponse de l'établissement: Dear Guest,Thank you for your fantastic review! We are happy to hear that we exceeded your expectations and that you enjoyed the friendly service, stunning views, and comfortable bed.It was a pleasure having you, and we would look forward to welcoming you back again in the future! Kind regards, Vicki Duty Manager Mount Royal Hotel Prince's Street Edinburgh
HING MAY SABRINA
Chambre Classique, 2 lits une place
Séjour au juill. 2024
En couple
9 évaluation
4.7/5
Extraordinaire
Publiée le 20 oct. 2024
It’s a boutique hotel. Location is excellent. You can get anything you need, eat everything you want and access to sighting spots, and transports easily. Room was restaurant are beautiful. Breakfast is also very good and sufficient.
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Réponse de l'établissement: Dear Guest,Thank you for taking the time to leave a review; we truly appreciate it. We’re happy to hear you had a wonderful stay and enjoyed our central location, making it easier to explore the area.Your feedback is invaluable, and we look forward to welcoming you back in the future.Warm regards, Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh
Deborah Ann
Chambre classique (1 lit double)
Séjour au oct. 2024
En couple
2 évaluation
5.0/5
Exceptionnel
Publiée le 5 déc. 2024
Lovely hotel in a great location, public transport, shopping and many restaurant choices. The hotel has its own restaurant as well which was fabulous as well and bar. Staff are lovely and more than helpful would have no hesitation staying again.
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Réponse de l'établissement: Dear Deborah Ann, Thank you for your wonderful review! We’re thrilled to hear you enjoyed our great location, with convenient access to public transport, shopping, and a variety of restaurants. It’s fantastic to know you appreciated our own restaurant and bar as well.Your kind words about our lovely and helpful staff mean a lot to us. We’d be delighted to welcome you back and hope to see you again soon!Kind regards,VickiDuty ManagerMount Royal Hotel, Princes Street, Edinburgh
Asif
Chambre double classique
Séjour au oct. 2024
Seul
2 évaluation
3.7/5
Publiée le 2 déc. 2024
A pleasant stay. Hotel room clean and tidy as was reception and dining. Staff were friendly though housekeeping was slow and had not cleaned my room when I was out for the day, so I returned to an unmade room. Because I’d travelled the night before, after a morning and early afternoon out, I wanted daytime rest and housekeeping walked in on me when I was taking a short nap late afternoon. Said they’d be back in an hour but when they came in I was showering so the room didn’t get made up as they were now going off duty. Offered to replenish my coffee, so at least made a gesture. Otherwise a pleasant stay. Nicely located in the heart of the city just minutes away from local attractions, the ferris wheel and the train station.
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Réponse de l'établissement: Dear Asif, Thank you for your feedback. We're pleased to hear you enjoyed your stay, appreciated the clean facilities, and found our central location convenient.We’re sorry to hear about the timing issues with housekeeping, but I’m glad this did not negatively affect your stay. Your comments are valuable, and I will share them with our team.Thank you once again for staying with us, and we look forward to welcoming you back in the future!Kind regards,VickiDuty ManagerMount Royal Hotel, Princes Street, Edinburgh
Invité
Chambre classique
Séjour au oct. 2024
En famille
1 évaluation
5.0/5
Exceptionnel
Publiée le 23 nov. 2024
Fabulous stay. Hotel very central..lovely, clean room with a view over Princes Street and the Christmas market, over to the castle. Our only grumble would be lack of drawers in the room. All the staff were friendly and helpful. We would certainly stay again if visiting Edinburgh.
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Réponse de l'établissement: Dear Guest,Thank you for your lovely review! We're happy you enjoyed your stay, our central location, the clean room, and the stunning views of Princes Street, the Christmas market, and the castle.We appreciate your feedback about the lack of drawers and will keep it in mind for future improvements.It’s wonderful to hear our friendly staff added to your experience, and we’d love to welcome you back on your next visit to Edinburgh!Best regards, Duty Manager Mount Royal Hotel Prince's Street Edinburgh
Invité
Chambre double classique
Séjour au oct. 2024
Seul
1 évaluation
4.7/5
Extraordinaire
Publiée le 3 nov. 2024
Excellent value for money and the decor throughout was much smarter than I was expecting.  The location was superb, so central, within easy walking distance of many places of interest and a great choice of bars and restaurants.  My room was small but perfectly adequate and spotlessly clean. It was located at the back of the building, so no views but I wasn’t planning to spend much time in it so this didn’t detract from my experience. The room itself was very quiet and the bed very comfortable, ideal!! I will certainly stay here again.
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Réponse de l'établissement: Dear Guest, Thank you so much for your lovely review! We're delighted to hear you found us excellent value for money and that the decor exceeded your expectations. Our central location is indeed a great perk, and we're glad it made exploring the local sights and enjoying nearby dining options so convenient for you. While your room may have been compact, it’s good to know it met your needs, providing a peaceful and comfortable space to relax. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh
Seth
Chambre supérieure château (lit king size)
Séjour au sept. 2024
En famille
1 évaluation
5.0/5
Exceptionnel
Publiée le 12 oct. 2024
Great service from the reception area. The hotel breakfast is of good quality and has a great selection of hot and other foods to try.
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Réponse de l'établissement: Dear Seth, Thank you very much for your review! We're glad that you enjoyed your stay with us. We're glad you enjoyed the service at reception and our breakfast selection. We hope to welcome you back soon for another perfect stay. Warm regards, Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh
kjq366162
Chambre classique (1 lit double)
Séjour au fév. 2024
Seul
3 évaluation
5.0/5
Exceptionnel
Publiée le 10 mai 2024
Good location, close to train station. The view is very nice too. Booked late for Easter, so quite expensive.
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Réponse de l'établissement: Dear kjq366162.Thank you for your review. We ae pleased to hear that you enjoyed our convenient location and the nice view. We understand that prices can vary depending on the season and demand. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street Hotel
Martinus Aris
Chambre classique (1 lit double)
Séjour au nov. 2024
En famille
3 évaluation
4.2/5
Très bien
Publiée le 26 déc. 2024
Strategic location, in center of Edinburgh.. Easy access to anywhere..
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Réponse de l'établissement: Dear Martinus Aris, Thank you for your kind review! We're thrilled to hear you appreciated our strategic location in the heart of Edinburgh. It's wonderful to know that the easy access to everything enhanced your visit. We hope to welcome you back soon!Warm regards, Duty Manager Mount Royal Hotel Princes Street City Edinburgh
Utilisateur anonyme
Chambre classique (3 lits)
Séjour au déc. 2023
Voyage entre amis
3 évaluation
4.0/5
Très bien
Publiée le 4 fév. 2024
Nice hotel near with store and fast food restaurant. The front view also nice with old town view. The problem just i cant find in room phone inside my room. So its hard for me to request the amenities that i want.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback with us. We're thrilled to hear that you found our hotel to be pleasant and enjoyed its convenient location near stores and fast-food restaurants. It's fantastic that you also appreciated our stunning views of Edinburgh Castle and Princes Street Gardens.However, we apologise for the inconvenience you experienced regarding the absence of a phone in your room. Your review is invaluable to us, and we will ensure to address this issue promptly to enhance our guests' experience.We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,VickiGuest Services TeamMercure Edinburgh City Princes Street Hotel