Avis : Mount Royal Hotel Edinburgh by The Unlimited Collection

Réponse de l'établissement: Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon. We do hope to see you again on your next visit to Edinburgh. Kind regards.Vicki – Guest Care Manager

Réponse de l'établissement: Dear Guest,Thank you for your feedback and for recommending us.I’m pleased to hear you enjoyed our convenient location, close to the train station and local shops, and that you found the room clean and quiet.Regarding the bed, the room you booked is equipped with a UK standard queen-size bed. We do understand that bed sizes can vary from country to country, and we appreciate your understanding.We hope to have the pleasure of welcoming you back in the future.Duty ManagerMount Royal HotelPrinces Street, Edinburgh

Réponse de l'établissement: Dear Miriam,Thank you so much for your lovely feedback. I’m delighted to hear you enjoyed our excellent service, central location, and delicious breakfast. It’s especially heartening to know that we made you feel at home – that truly means a lot to us.We greatly appreciate your kind words and look forward to welcoming you back to the Mount Royal Hotel in the near future.Kind regards,Duty ManagerMount Royal HotelPrinces Street, Edinburgh

Réponse de l'établissement: Dear arounddaworld,Thank you very much for your kind words.I’m delighted to hear you enjoyed the views, our central location, the warm service from our team, and our marvellous breakfast. Your feedback truly means a lot to us.We look forward to welcoming you back to the Mount Royal Hotel in the near future.Kind regards,Duty ManagerMount Royal HotelPrinces Street, Edinburgh

Réponse de l'établissement: Dear Guest,Thank you for your kind feedback.I’m pleased to hear you enjoyed our excellent location, close to the train station and within easy reach of many popular attractions. We hope this made your visit to Edinburgh even more enjoyable.We look forward to welcoming you back to the Mount Royal Hotel in the future.Kind regards,Duty ManagerMount Royal HotelPrinces Street, Edinburgh

Réponse de l'établissement: Dear Paris67, Thank you for your review! We're delighted to hear you enjoyed the location, service, and breakfast. We appreciate your feedback on the amenities and cleanliness and will strive to improve. We hope to welcome you again soon! Kind regards, Mount Royal HotelPrince's Street Edinburgh

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback.We’re sorry to hear that external works nearby disrupted the peace and quiet of your stay. We understand how frustrating this must have been and sincerely apologise for any inconvenience caused. We appreciate your comments and hope to have the opportunity to welcome you back under more peaceful circumstances.Kind regards,Vicki Duty ManagerMount Royal Hotel

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback. We're so pleased to hear that you enjoyed your stay with us and that the room exceeded your expectations, particularly with its views.It’s wonderful to know that you found our location ideal and the team helpful and friendly. We're also glad you enjoyed the breakfast and found the service efficient.We appreciate your comments regarding the seating around reception and the clarity around using the restaurant area. Your suggestions are valuable and will be taken into consideration as we continue to improve our guest experience.Thank you once again for your kind words. We look forward to welcoming you back to the Mount Royal in the future.Kind regards,Duty ManagerMount Royal Hotel

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you found the bed comfortable, the room clean, and our staff helpful. We also appreciate your positive comments about our fantastic location.We apologise for the issues you encountered with the bathroom heating, the toilet roll holder, and the view. Please rest assured that we are addressing these matters to improve the experience for our future guests.We hope to welcome you back and provide an even better stay next time.Kind regards,Duty ManagerMount Royal HotelPrinces Street, Edinburgh

Réponse de l'établissement: Dear Guest,Thank you for your fantastic review! We are happy to hear that we exceeded your expectations and that you enjoyed the friendly service, stunning views, and comfortable bed.It was a pleasure having you, and we would look forward to welcoming you back again in the future! Kind regards, Vicki Duty Manager Mount Royal Hotel Prince's Street Edinburgh

Réponse de l'établissement: Dear Guest,Thank you for taking the time to leave a review; we truly appreciate it. We’re happy to hear you had a wonderful stay and enjoyed our central location, making it easier to explore the area.Your feedback is invaluable, and we look forward to welcoming you back in the future.Warm regards, Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh

Réponse de l'établissement: Dear Guest,Thank you so much for your outstanding review! We’re absolutely delighted to hear that you enjoyed the location, our team, and your room. It truly means a great deal to us that you found everything brilliant — we always strive to deliver the best experience possible.We very much look forward to welcoming you back again soon.Warm regards,Duty ManagerMount Royal HotelPrinces Street, Edinburgh

Réponse de l'établissement: Dear Deborah Ann, Thank you for your wonderful review! We’re thrilled to hear you enjoyed our great location, with convenient access to public transport, shopping, and a variety of restaurants. It’s fantastic to know you appreciated our own restaurant and bar as well.Your kind words about our lovely and helpful staff mean a lot to us. We’d be delighted to welcome you back and hope to see you again soon!Kind regards,VickiDuty ManagerMount Royal Hotel, Princes Street, Edinburgh

Réponse de l'établissement: Dear Asif, Thank you for your feedback. We're pleased to hear you enjoyed your stay, appreciated the clean facilities, and found our central location convenient.We’re sorry to hear about the timing issues with housekeeping, but I’m glad this did not negatively affect your stay. Your comments are valuable, and I will share them with our team.Thank you once again for staying with us, and we look forward to welcoming you back in the future!Kind regards,VickiDuty ManagerMount Royal Hotel, Princes Street, Edinburgh