Sometimes the difference between a good experience and an outstanding experience is a person. That person for us is Issam Habash, one of the managers of Dan Panorama. We were having difficulty lining up a way to visit Petra and were about to give up. Issam was meeting and greeting guests and ask us about our trip. After telling him of our difficulties, he told us not to worry, but give him a couple of hours to see what he could do. WOW! He was able to arrange a fantastic trip to Petra, with only one day's notice. He even came in on his own time to make sure we got across the border with no problems; had a driver and tour guide waiting for us on the Jordanian side; and checked in on us a couple of times during the day to ensure everything was going smoothly. Many hotels compete with each other on facilities, amenities, and location....Dan Panorama is excellent in these areas as well. But the real competitive advantage is having caring, committed staff, especially in management, and Issam embodies all the best qualities that impress guests and make hotels extremely successful.
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