Hotel Grand Pas

Having stayed at the previously named Himalaia Pas 3 times previously we were hoping the newly named Grand Pas would offer the same friendly stay with a few upgrades. How wrong we were. Apart from a rushed paint job there was not much change and we were very disappointed. Publicity photos show large rooms with big windows and newly decorated bathrooms. This is not a true reflection. Our room on 6th floor was so dark we needed to use a torch to see inside the wardrobe and safe. We had no heating in our room for 4 days and it took 3 days to provide us with temporary heaters. The hotel provided Nespresso machines with 2 pods, one each for the entire week. We used these on first day and dirty coffee cups were left for 5 days. We reported this to reception on day 3 and eventually left them outside our room on day 5 as despite assurances they were still there. The glasses in the room and bathroom were also not changed the entire week. This is supposed to be a 4 star hotel. I have never stayed in any hotel where cups and glasses were not changed daily or where tea and coffee was not replaced. They found it difficult to accommodate us as a group of 7 in the restaurant and we were made to felt like a nuisance every time we arrived to eat. On one evening we were asked to leave to make room for other guests even though we were still drinking our wine. There was also a raid by armed police one morning to rooms on the fifth floor, quite alarming, and my son and his girlfriend were woken in the early hours by someone trying to break into their room. When they reported this to reception they were unconcerned. And please don’t get me started on the spa facilities. These had always been part of the holiday previously but a room card I found from previous visits showed that charges for non inclusive guests were €2 for 2 day €4 for 2days and €6 for anything over 3 days. This is reasonable, what isn’t reasonable is one free visit and then a charge of €12 per person for an hour. YES!!€12 per person!!!!! Previously the pool was open 10-2000 and as visitors who don’t all ski everyday we were looking forward to spending some time in the pool but found it only open after 1630. When we did go for our free hour it was so hot in the pool, Whirlpool and shower that I couldn’t stand it for longer than 15 minutes . The sauna was the coolest area in there!! On a plus point the real fire in the bar area was lovely and the 2 girls who served in the bar were the best staff in the hotel. The magician who entertained one evening was also fantastic. However overall I would say the staff had a huge morale problem, they all seemed stressed most of the time and we never saw anyone who would seem to be a senior manager or in charge. On the morning we left there was no coffee available and as a final insult the night receptionist couldn’t even be bothered to say goodbye. I have noted that management read these reviews and leave banal platitudes apologising and promising a better stay

This was our 5th stay at this hotel (it was the Hotel Himàlaia when we stayed previously). We were all looking forward to our holiday – sadly the standards have gone down considerably! Room occupancy muck up - at booking we had clearly identified who was in each room. On arrival we were told it was a mixture of names in the triple room and not as booked. The receptionist took a long while trying to understand what we had requested - even when we showed the booking confirmation email. Eventually we went to the room allocated in the incorrect names - this must be a H&S issue as they would have no idea who was in each room. Not allowed 3 key cards at check in -we were told that was the hotel policy. Regardless that we were 3 adults who were going to the hotel at different times during the day because of different ski levels. Along with this one key only given for the ski lockers which hold two sets of skis. Good job we brought our own padlocks on for use with our suitcases. Room not catered for 3 people - a third bed had been made up but the room only had 2 towels, glasses, cups and saucers and 2 coffee pods. The third bed didn’t get made most days. Restaurant - told we couldn’t sit together as a group of 7 despite booking for 8pm and being treated like a nuisance when we asked to sit as a group in the restaurant at other times. They shouldn’t book parties if more than four if can’t be catered to sit together - we went on holiday together to enjoy each other’s company! Restaurant – one evening being told to leave restaurant when still had drinks. We weren’t informed that we only had the table for an hour! Lights not working in bedrooms – two rooms had one flashing light and one non-working reading light. The flashing light got replaced but the other did not. No heating in one of the rooms - we asked multiple times for it to be sorted, someone went up and bled the radiator, still no heating. Wasn’t given a mini heater until the third day of holiday which we had to ask for. Only heating available was in the bathroom. Coffee machine not working – had to report a few times before it was replaced. AND only allowed two coffee pods for free on the first day then having to pay afterwards for more. Dirty cups and glasses not taken away as part of the cleaning process. Advertises a mini bar and fridge – only an empty fridge in the room. One room had an attempted break-in - response from reception “I’m sorry” then walked away no help given afterwards. Tacky cleaning protocol and even had to request more toilet rolls as cleaners somehow missed this. One free entry then €12 for use of the swimming facilities, website says €10 - Spa facilities - showers too hot to use - no hot sauna/jacuzzi then cold shower experience only stayed for 20 mins - glad this was a free visit! Settees falling apart in bar area. No breakfast bag on early departure - we sat on the coach with others tucking into a breakfast bag; There was no evidence of any bag or even being of