Hotel Euroski Mountain Resort & Spa

**A Catastrophic Experience at a Hotel Unworthy of Its 4 Stars**   We stayed at the Euroski Hotel Mountain Resort & Spa last weekend, and it was a dreadful experience from start to finish. Here's what happened:   - **Closed Spa and No Parking**: Upon arrival, we discovered that the spa was closed for renovations (this was not mentioned at the time of booking), there was no parking available for our car, and to top it all off, our rooms (we were two couples) were not ready, even though it was 4 PM—check-in started at 3 PM.   - **Endless Delays**: By 6 PM, only one of the two rooms was ready. As we had tickets for an event already in progress, we reluctantly left our belongings in the available room and departed, hoping the second room would be ready upon our return.   - **Unacceptable Wait**: Returning to the hotel at 11:30 PM, exhausted and eager to rest, we were shocked to learn that the second room was still not ready! We had to wait once again—this time in the hotel bar—until 12:30 AM to finally receive the key.   - **A Room Under Construction**: The second room was completely unusable:    - No curtains or blinds (making sleep impossible at sunrise).    - Frames left on the floor.    - No bulbs in the bedside lamps.   We demanded an explanation and another room change.   - **Second Attempt, Still a Disaster**: At 1:30 AM, we were given another room, which was even worse:    - This one had curtains, but no showerhead in the bathtub.    - A missing ceiling panel exposed the air conditioning system.    - Stained sheets and an unsanitary bathroom, littered with hair and construction debris.   Frustrated and exhausted, we spent the night in this decrepit room, hoping for a resolution the next day.   - **No Improvement**: The next day, no replacement room was offered, nothing was repaired, and we left the hotel on Sunday bitterly disappointed, vowing never to return.   As "compensation," the hotel offered us a voucher for a free night, which we obviously refused.   This establishment falls far short of 4-star standards. The lack of cleanliness, organization, and service is unacceptable. We strongly advise against staying at this hotel if you’re looking for a pleasant and restful stay.   Photos are available to illustrate the unacceptable state of this hotel.

Brilliant family orientated hotel. We stayed from 31st March to 7th April 2024. Bedrooms clean and comfortable. Buffet style breakfast and dinner was very good with a wide selection of dishes which were changed daily. Plenty of food that appealed to the children's taste buds. All staff throughout the hotel were polite and courteous from the Reception team, Restaurant staff, Spa staff, and the Shuttle bus drivers who dropped us off at the slopes and collected us in the afternoon. The Ski hire team who sorted out the children's ski equipment were also very helpful Rodrigo at the bar was excellent and deserves a mention. All in all an excellent stay. Would I stay at the Euroski Hotel again. Absolutely !