Once Upon the River, Aluva - Near Cochin International Airport

Once Upon The River avait sans aucun doute le meilleur personnel ! Je pourrais écrire un essai sur chaque personne et l'excellence de leurs services ! J'ai séjourné dans différents complexes hôteliers, mais seul le personnel d'OUTR obtient un 10/10 ! ⭐️ Nous avons été accueillis à la réception avec une boisson chaude. (Il pleuvait un peu, le personnel nous a aidés à monter dans nos chambres avec des parapluies, un traitement royal, assurément !) Pendant les 4 jours que j'y ai passés, chaque appel au room service a été répondu rapidement, je n'ai jamais eu à redemander quoi que ce soit. Tout le personnel avait un sourire sincère, ce qui m'a fait sourire aussi ! Bravo aux chefs et au personnel en cuisine ! La nourriture était délicieuse, les quantités étaient parfaites et les ingrédients de qualité, jamais une assiette n'a été laissée à moitié mangée ! Merci pour tous ces délices ! Un grand merci au personnel sur place et en coulisses, ils méritent vraiment une augmentation et des primes pour avoir rendu mon séjour et celui de ma famille des plus agréables ! Je reviendrai sans aucun doute bientôt pour revivre ce merveilleux accueil ! (La propriété était bien entretenue, d'une propreté irréprochable, chaque bloc était personnalisé et intime, ce qui en faisait un lieu idéal pour passer du temps entre amis ou en famille, et offrait un excellent choix de livres.) Mon merveilleux séjour là-bas me manque déjà. Meilleurs vœux à l'équipe OUTR. Avec affection, -Nuha Shoaib Haala ＜3

Excellent place to stay with family and friends. Greenery, calmness and tasty food are the highlights. This is my third visit to Once upon the river resort, hats-off to the service of Excecutive Chef, Sreejith. The entire crew of the resort is so welcoming, supportive and friendly.

Property is Hidden Gem near cochin airport ,i booked this property at very short notice for small group,the response of hotel team is fast & exceptional My experience from checkin to checkout was flawless and we were treated by all staff members with smile Rooms,pool and food was good,chef at hotel was available for all our requests and he went out of the way to fulfil our needs They have ample of space to move inside the property and they have lots and lots of trees of different spices and their staff was more than happy to share their knowledge about these trees ***** with few samples of spices,i could enjoy the sound of silence throughout our stay at property River is bonus for guests as it seems its intrinsic part of property Manager at the property was also fully involve with the team to make our stay memorable Thank you

The property is too good and the the river view was totally a refreshing experience . Jayanth made sure the check in process was smooth and transparent. He made sure the property orientation was perfect and each and every one of us were aware of the timings of each operations in the property. Thank you Once upon a river for a memorable experience. We will be back soon with our families too.

We had an exceptional experience at your resort, thanks to the outstanding hospitality and service provided by your entire team! From the moment we arrived, we felt welcome and cared for. Special recognition goes to Mr. Krishna Kumar (KK) Manager, for his exceptional warmth, professionalism, and attention to detail. His efforts made a significant impact on our stay. We also appreciate the leadership and dedication of Jayanath, Front office Manager, Alan and full team from the resort in ensuring that every guest feels valued and supported. Please extend our gratitude to the entire team for their hard work and commitment to excellence. We look forward to returning and experiencing the same level of exceptional service again! Team INON

.the hotel is located in a very well-kept garden, a beautiful swimming pool, the place by the river is magnificent. the room is very clean and spacious, very well equipped. very good breakfast. the staff is very kind and do their best to make your stay pleasant. one of the best hotel in India. I highly recommend