Excellent facility, very friendly people, but very few know what the are doing.
Lack of responsiveness from concierge is one of few concerns. Not sure they communicate very well amongst each other and definitely not with guests.
My major concern is the valet is absolutely careless and have no idea what they are doing. They lost my car for over 1 hour. They are very disorganized and lack of system.
Otherwise if you you don't bring a car nor do you need concierge service, it's an amazing place with very kind and happy staff.
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