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28 octobre 2024
very poor experience we booked a 2 bedroom apartment and was tried to be forced into a studio with one double bed for myself and my mother I am 49 my mother is 70 if we book and pay for a 2 bedroom accommodation I don’t see why we should have had to feel bad or had to practically bed for what we had paid for, we were not upgraded as a good will gesture like the management appear to have tried to of claimed. Infact 2 other guests who were originally put in our apartments were asked to move room baring in mind they were a couple this mistake shouldn’t have happened anyway, but even more importantly it was us me and my mum that had the jobs of remaking the beds as well as sincerely apologised to the other guests for the inconvenience caused (through no fault of our own) and my mother and me brought this couple a drink at the hotel bar to apologise for the inconvenience, which we was happy to do but there was no sincere accountability nor an apology for this inconvenience to either myself and my mother nor the poor couple whom had to uproot their room at 9:30pm. We sadly found the hotel customer service very low on standards all bar one member of staff, I was very unhappy with the way I was spoken to by certain members of the hotel staff. It was honestly the most unpleasant and unwelcoming holiday of my life! I wish I could give a more positive review but sadly I can’t and I am extremely well traveled I have gone all over the world I go away 3 times a year every year and I have stayed in luxurious 5star all inclusive to basic 1 star hotels so I am far from uneducated nor untraveled and nor do I have no cultural experience . I can honestly say that this unfortunately was the poorest holiday of my life, and I can honey say the hotel basic which I was expecting, was still a far lot worse then I expected and the hygiene of the hotel was incredibly below the simple basic standards, on top of the beds they were absolutely terrible sadly. Rock hard like laying on concrete. I will give credit where due the pool was very nice plenty of sun beds and the barman in the evenings was incredibly nice and extremely entertaining. Unfortunately the rest of the staff seemed to be very unwelcoming and rude. I certainly would never return to this hotel, but I would return to corfu I would also like to point out I have been to Corfu before as well most of the other Greek islands and unfortunately this experience was the poorest by far amd I’ve never stayed at such a poor quality room!
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