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1 octobre 2024
After having dinner and going to the Magic Show at the Stanley, the battery on our room door was dead at 9:45 pm, we were locked out! My husband needed his heart medication. No one was on site to open door. He could have thrown a clot and died. When help showed up nearly 3 hours later, he had the wrong tools and had to leave to get the right ones, came back and had the wrong battery, had to leave again. We are repeat customers for 16 years. This time we stayed 3 nights; management refused to comp that night's room. A hotel of this size should have personal on site and someone who is competent. No one seemed to understand or care about the severity of the medical situation. It was clear they do not care if we ever return. Which we won't!
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