Avis : Faisalabad Serena Hotel

Hotel is colonial style with very nice grounds. Feels safe with good security measures.

Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.

Comfortable stay - good location

必須如實的描述一下 1 房間空調壞的，開大風特冷且轟隆隆的巨響，開小風直接停止工作，一晚上沒辦法使用空調。 2 洗臉池下水壞了，水下不去 3 床太小，衹有0.8米，無法容身 4 定了兩個晚上付了兩天的錢，上面的這些問題打算退一晚，價格酒店前台説，不可以退，必須住，攜程跟商家多次商量未果，後來酒店報警，警察局讓我提過各種資料，各種為難。簡直是****。

房間還可以，設施完善。服務也挺好

早餐種類不算特別豐富，泳池，健身配套完善。酒店風格很好，外部環境也不錯。 整體推薦

英式酒店，服務好，安保到位

A perfect place for business & leisure trip, very certia and helpful staff, cleanliness is par above. Comfort level is outstanding.

It’s like stepping into a fairytale castle with the only difference being that the internet works perfectly. Otherwise, it's like traveling back in time. While the interior of the rooms is somewhat outdated, the calm and welcoming atmosphere more than compensates for it.

Please do not stay as not value for money if you are going with a TAG of Serena Hotel Islamabad as this is not even close to Hotel ONE. Staff is non-friendly and non-cooperative like a typical Govt. office workers

Worst 3 nights ever at Serena Faisalabad. My 1.5-month-old baby got severe allergies in the room and we had to rush her to the hospital. Housekeeping was careless, basic things like water and fruits came only after complaints, and the buffet was awful with staff repeatedly asking my room number while I tried to eat. Staff wasn’t rude, but definitely not hospitable. For Rs. 35k/night, this hotel is simply not worth it — please save your money and book elsewhere.

Rooms smell damp and moldy. Need better maintainace. Otherwise the lobby and grounds are very nice and staff is also great.

Unfortunately, based on my recent stay, I must say that the overall experience at Serena Hotel Faisalabad was very disappointing. I regret to inform you that, due to this experience, I will avoid staying at your hotel in the future. This was my fourth visit to Serena Faisalabad — this time with my wife and children — and it turned out to be the worst compared to all my previous stays. There was no one to receive or assist with our luggage upon arrival. the welcome drink was of extremely poor quality — in fact, it tasted so bad that I doubt anyone would enjoy it. I tried the Seasonal BBQ dinner, and I must say, the quality and variety of food did not match the price. For the cost, there were no premium items like mutton kebabs, tikkas, or chops. The buffet was basic and not worth the money. An additional flood relief amount was added to my bill without prior notice or consent. Why was this not communicated?

I have stayed in this hotel several times in last about 26 years. I find it to be the most peaceful and architecturally beautiful hotel in Pakistan. Overall quality of service and 'value for money' are excellent as well.