Hôtels proches de Basilique de la Très Sainte Trinité, Fátima

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

There is 1 elevator that is accessible to guests, therefore, check-in was easy, but getting to the room with everyone arriving on tour took 20+ minutes. The shower stall [no bath] was short of a square meter, therefore, beware if you are a bit more round than tall. I woke up with a migraine and needed nourishment to keep it at bay. My wife and I sat down with a very meager plate in a dining room that had been near empty and the manager proceeded to kick us out, because the night before, without any warning, the telephone rang in our room and we were not consulted, just TOLD that our reservation was now @ 8 am. No manners, just an order. The manager was rude and angry when he found us, and made us feel as if we had crossed some imaginary line! Last I looked, hotels are there to serve their customers; had the manager been just straight forward or [god forbid] polite, I would have explained the situation - no chance of that. Nowhere have I ever felt more uncomfortable with the meager service and the unsolicited changes. There are many, many hotels in Fatima, as during holier days, they could be booked solid with no tents to rent, but this was not high season. I would imagine that many devout catholics would dream of such accommodations upon arrival, but we were just looking for a one-night visit. If ever you are in Fatima, beware of hyper-vigilant staff who seem to feel that they are doing us a huge favour by accepting our money and allowing us to eat. Wouldn't go back were they to send me the airfare and invite us back.

We enjoyed our stay at Hotel Estrela de Fatima. The location of the hotel is PERFECT, just across from the sanctuary of Our Lady of Fatima. The rooms were clean, very nice and the breakfast was lovely. The staff of the hotel were fabulous. Patricia was extremely helpful and caring. She was very understanding and accommodating in offering us a stay for the next day when we missed our flight. George was very cordial and gave insightful information about the Sanctuary. Vera and Rita were very helpful. THANKS Patricia, George, Vera and Rita for making our stay pleasant, for our family.

This hotel was absolutely fabulous. The location was perfect for all the Fatima religious experiences we wanted to attend. Staff was exceptionally helpful and professional. As Americans we were kind of in the dark - they helped us to navigate our stay wonderfully. Rooms were so comfortable and modern. Breakfast was wonderful as well. Prices were great! We couldn't have had a better stay and highly recommend this wonderful hotel!!!

Superbe hôtel idéalement placé à coté du sanctuaire. Superbe chambre lumineuse bien décorée et bien agencée. Literie très confortable, produits douche de qualité. Excellent petit déjeuner servi à table avec des produits frais et de qualité. Excellent accueil, personnel particulièrement aimable et serviable. Parking souterrain disponible. En conclusion une excellente adresse.

Hotel qui se rapproche plutôt d'un 3 étoiles que d'un 4. Nous avons eu le droit à une première chambre familiale en mauvais état : mur avec des traces de sang frais ( mouches et moustiques...), mur sale avec pleins de trace (1er étage). Après appel à la réception, nous changeons de chambre au 3eme étage avec une chambre familiale de meilleurs standing. Néanmoins certaines poussières n'étaient pas faire ( tête de lit), démontrant que certains détails sont négligés. Les bons points sont la localisation proche du sanctuaire, le parking (attention prévoir une arrivée tôt), la bonne isolation des chambres. Le petit déjeuner est bon mais rien d'extraordinaire. En résumé un hôtel assez correct pour un passage à Fatima, plutôt lié au tourisme de masse et qui ne justifie pas les prix pratiqués en période estivale (89€ chambre individuelle , 119 € chambre familiale).

Cet hôtel est fabuleux, à tous égards. Attention, personnel bien formé, chambres spacieuses avec lit immense, très confortable. Petit balcon pour regarder les nombreux oiseaux et leurs antiquités. Boîtier, pot de thé, tasse et sauce livrés sur demande. Le petit déjeuner était incroyable. Très bon. Personnel très attentif. Cet hôtel dispose d'une grande équipe de gestion, bien organisé, tous les détails. Bon chauffage. Lire des canapés en haut. Vous ne serez pas déçu ici. C'est exceptionnel.

Je pensais que c'était, malgré le prix élevé, un vrai couvent, mais c'est plutôt un véritable hôtel, plutôt vieillot, installé dans un ancien couvent du centre de Fatima. Parking gratuit et pratique, nous n'avons pas utilisé d'autres services. A notre arrivée, notre chambre avait été donnée à quelqu'un d'autre, on nous a donc attribué une chambre familiale, composée d'une chambre avec 3 lits, d'un petit salon et d'une grande salle de bain. Les meubles et les finitions auraient besoin d'être rénovés, mais toutes les chambres étaient propres. Nous étions de passage, à la mi-août tout était complet et pour une nuit c'était bien, mais je pense qu'il y a mieux dans le coin

Ma sœur et moi avons séjourné ici avec mes parents et nous avons trouvé cet endroit absolument incroyable ! Le personnel était merveilleux et l'hôtel est impeccablement propre, le petit déjeuner était magnifique et l'emplacement était parfait. Le gros avantage était la piscine. Je ne saurais trop recommander cet hôtel - nous avons vraiment adoré notre séjour ici !

Very nice, clean. Breakfast was wonderful. Pleasant staff. Only advice is that swim caps are required for pool. Would stay here again. Rooms were very comfortable. Bathroom is huge and comfotable. TV is a little far from bed. Fabulous hotel, glad we stayed here.