Hotel Padre Pio by Umbral

This is same posting as google People need to know what's really going on with this place.. Its really bad customer service. It's 1:30 am local time I reserved for tonight's and o already got on contact with booking to get a refund for second night.. Problems after problems... Check in time 15:00 I was at location 14:30 waited 30 minutes House keeping showed up 14;45p no one in reception told me 15:00 reception man will show up .Another guest of hotel was trying to check out.. no one to check her out... Houseklkeeper called employee .. he showed up until 15:45 .. He works in other hotel and comes to Padre pio hotel to check people in... Very disorganized.. gives me room on 4th floor elevator not working... I open my room and it's unmade... I go back down frustrated and tired.. to reception he is already gone.. housekeeping has me waiting.. to clean room ... Very disorganized again... There is wifi code in room but no wifi working on the floors . You need to use key to open room door from outside and to lock it from inside.... if it's nigh time you cannot turn on light I room when you enter .. you have to lock door from inside in the dark then Put the plastic key to turn on light. Very disorganized To go outside at night door is locked.. hard to get out .had to jump out a window... No one in reception ... I returned later 115am the door is jammed locked can't open... I notified night person on WhatsApp he comes in car and pulled door hard with key ... Door jammed ... I am over this place.. AVOID AVOID.. AVOID AVOID... AVOID....I will get my credit card involved... For refund.. there are way better choices of hotels to visit Fatima .. seriously management needs to be fired ..

Hotel com excelente localização, limpeza impecável, quarto organizado e cheiroso. Não havia serviço de recepção após as 18h (se não me engano) mas não fez diferença pois já tínhamos essa informação, Fiz checkin após esse horário e a pessoa que se dirigiu até o hotel para me receber foi super simpática e gentil, e deu todas as informações necessárias. Hotel possui estacionamento acessível. Tive um problema pessoal, minha mãe esqueceu sua carteira no hotel e só nós demos conta pela recepção ter entrado em contato para solucionar o problema e devolver o dinheiro que ali estava. Isso é uma atitude belíssima e merece ser reconhecida a honestidade dos colaboradores que ali trabalham. Não tenho do que reclamar, minha estadia foi surpreendentemente, primeiro pela qualidade em relação ao valor pago e segundo pela integridade dos colaboradores. Recomendo!