Invité
4 juillet 2024
We were very excited about our one night stay in a 1 bedroom lodge with loft at the lodge in late June 2024. It was a very expensive night, over $1k. First - the positive - beautiful location (although a star knocked off for the close proximity to the trans canada and railway line and associated highway/rail noise), nice staff, great cozy cabins with fireplaces. Breakfast was very good, although if you are travelling with children expect that it may be a bit fancy for their tastes. Now the extremely disappointing... When we arrived and checked in, there was no verbal or written recommendation to avoid tap water consumption, so as would be the norm at any 5 star hotel in Canada, it did not cross our mind to stick to bottled water or avoid the tap water. My 12 year old son drank at least 1 or possibly more full glasses of tap water during our stay. Then, on the day of our departure, at check out, I noticed a big sign regarding a boil water advisory and “water not safe to drink”. It did cross my mind to be a bit worried, but I put it out of my mind until the early hours of the following morning, when my son came down with severe stomach cramps and a fever. After a sleepless night for our entire family , and a terribly uncomfortable night for my son, I called the lodge to follow up on the sign we had seen regarding the water. I spoke to the front desk staff, who apparently spoke to a manager who confirmed that the suspected pathogen in the water was E. coli. Based on his symptoms, I am quite sure (as an MD) that he was in fact contaminated with e coli. No manager came to speak to me on the phone, and after I hung up I realized that my contact number was never taken to followup on this potential significant public health issue. I reflected many times in the following days on this chain of events, and was quite disturbed on several levels. First, our extremely expensive night at the lodge ruined several days of our family trip with literally not even the courtesy or a sincere apology from the manager. E. coli contamination, especially in a child, is no laughing matter and I would have expected a little more concern and all around responsiveness . Second of all - how does this happen at a 5 star lodge charging $1k plus per night? If there is the potential of this significant pathogen in the water, why are guests not warned ahead of time or even better, why is there not an appropriate water filtration system? I sent the above concerns to the lodge directly before writing this review, hoping they would address, and its now been 5 days and counting and no response. So please think twice about booking here if you cherish your own health and value good communication at your 5 star lodgings!
Traduire