Moonfleet Manor - A Luxury Family Hotel

L'hôtel a un défaut majeur qui gâche l'expérience. Le restaurant / service. Je ne peux pas reprocher au personnel sa gentillesse. Il semble que ce soit la cuisine. Peut-être que si la nourriture n'était pas si compliquée, cela ne prendrait pas autant de temps ! Passez une commande de boissons et de nourriture, il est possible que vos boissons arrivent après vos entrées. Et quand elles arrivent, la bière est chaude. Renvoyez-la. Prenez une autre bouteille chaude. Rupture de stock sur certains vins. Boissons très chères en général. Maintenant pour la nourriture. J'ai fini par commander à partir du menu pour enfants car les adultes étaient si prétentieux au point que ce n'était pas agréable. J'ai pris une carotte au barbecue sur de l'orge perlé, les oignons « croustillants » étaient comme du caoutchouc. L'orge avait le goût de manger une barre de savon. Et la carotte était crue et carbonisée. Chaque plat principal pour adulte que j'ai pris était servi avec du cav Nero qui avait été lavé et cuit à l'eau de mer, puis enrobé de suffisamment de sel pour sécher une carcasse de porc pendant l'hiver. Ma femme a pris une morue, elle était froide au milieu. FrançaisJe l'ai renvoyé, je suis revenu 5 minutes plus tard avec le commentaire « le chef dit que c'est ok » avec le même poisson juste plus froid et probablement touché par beaucoup, au moins l'un d'entre eux était le serveur qui l'a poussé en s'éloignant. Souvent, vous deviez attendre au moins une heure pour votre nourriture, et quand je dis que vos boissons pouvaient arriver après. C'est si mauvais. La table à côté de nous avait mangé ses entrées avant que les 2 cocktails qu'ils avaient commandés au début ne soient servis. Si l'on considère qu'une entrée coûte environ 10 £ et un plat principal environ 20 £, le dîner avec les enfants peut prendre plus de 2 heures et demie, alors apportez vos propres divertissements. Ils ont des jeux et un cinéma. Ce qui est nécessaire pour divertir les enfants. Pour passer en revue le reste de l'hôtel. Les chambres sont très belles. Le personnel est très sympathique, gentil et attentionné - même si je dirais que les chefs ont besoin d'un feu allumé en dessous d'eux et que les serveurs sont formés à la gestion du temps. La salle de jeux est excellente. Les autres installations sont de premier ordre. Si ce n'était pas pour le service terriblement lent et la nourriture trop prétentieuse, mal cuite et trop assaisonnée, cela aurait été un séjour incroyable. Les enfants ont apprécié pendant Noël, mais ont demandé s'ils pouvaient manger ailleurs car cela prenait tellement de temps. Je suis juste consterné d'avoir reçu du poisson froid mal cuit. Autant dire qu'il n'a pas été mangé et est revenu dans l'assiette - alors qu'il y avait 2 articles dans l'assiette - le poisson et des légumes salés carbonisés, c'est assez mauvais. Heureusement que j'ai des chips, du fromage et des crackers à l'étage dans la chambre !!! Malheureusement, personne ne semble non plus livrer à l'hôtel, donc les plats à emporter sont supprimés. Mais Mc Donald's est à environ 10 minutes en voiture. C'est notre 5e séjour ici. Et c'est de plus en plus pire. C'était notre séjour le plus cher à ce jour, à environ 1 000 £ la nuit. Je pense que ce sera aussi le dernier. Cela a été un peu décevant. Nous ne sommes pas les seuls clients à ressentir cela. C'est un sujet de discussion courant entre les invités lors des bavardages oisifs entre nous à table, eh bien, nous sommes souvent assis aux mêmes tables et passons souvent au moins 4 heures par jour assis l'un à côté de l'autre ! Je regarde simplement une famille jouer au mon

Nous nous promenions le long de la côte jurassique et quelle surprise de trouver ce joyau ! Nous nous sommes assis et avons discuté avec le très sympathique Connor au Pizza Shed. Il nous a fait servir par Andrew, qui était également super ! Bière, pizza et de beaux sourires. Super arrêt ! Nous reviendrons ! De plus, c'est ma toute première critique sur TripAdvisor.

My partner Booked this spa hotel purely on fact that he was booked on a boat fishing competition trip in Weymouth which coincided with my birthday (5/12/24) & so thought he better had book me into a local spa hotel for me to enjoy & pamper myself while he was on his jolly with his fishing mates! We wouldn’t normally choose a hotel specifically geared up for young families & we had not heard of the LFH chain before! I had my reservations on our way down! However loved the look of the hotel & grounds from my google search after he told me where we were staying! On arrival we were very pleasantly surprised by the exterior & interior of the main hotel The very friendly receptionist informed us that we had been upgraded! ( great start) and insisted on carrying our luggage ( all 3 holdalls) i dont pack light” ) to our deluxe double room called Lutyens in FleetHouse adjacent to hotel & overlooking the Fleet/lagoon! ( amazing) Couldn’t contain my excitement when we got in room! Massive room, inc small fridge, pod coffee maker, kettle massive bed(super king) lounge, log fire & patio doors look8ng out onto the fleet/lagoon Bathroom had Separate glass free standing shower cubicle with huge rain shower head ( so powerful) & free standing roll top bath! The birthdays have begun! We were booked in for 2 nights during Irish storm Darragh ( 90MHW) But we’re very pleased to be locked down in this cozy remote hotel! Esp as Andy had cancelled his Fishing trip! Didn’t feel a need to leave the property or go out for food As the main hotel had 3 huge open fire places with logs burning in cozy snug areas with sumptuous settees The restaurant was relatively quiet for breakfast & on the Thursday evening just a few young couples with their very well behaved children & the young waiter (dark haired tall & handsome) sorry didn’t get your name was extremely personable & very attentive & friendly we experienced this from every member of staff that we came across, breakfast & evening meals ( was never hungry for lunch as breakfast was plentiful! My only slight gripe was that the meals weren’t quite hot enough for me as I like my food pipping hot, I mentioned this to the waiter & it was relayed to the chef who delivered my request! Food was well cooked & well presented! We took advantage of the main swimming pool & sauna facilities & although pool was quite small we enjoyed a relaxing swim ( just the two of us) there was a baby class on in the adjacent toddlers pool but this did not bother us ( it was so cute to watch) & added ambience to our swim also sauna was very tiny ( maximin of 4) again we had this to ourselves ( good timing) & also like fact that we could pour the herbal flavoured water on hot stones which I much prefer for a healthier infusion experience! I pre-booked a 90 minute ISHGA massage inc facial with Katie in the lovely stunning verandah treatment rooms my massage & facial was exceptional the best I’ve ever experienced & was given a

WOW! What a way to spend your 40th Birthday. Being a special one I wanted to spend it with my family, but with kids of all ages, it’s sometimes hard to find somewhere that allows everyone to have a fun, memorable break. This was absolutely spot on! We had actually been here some years ago and walked away feeling it was shabby chic, with the emphasis on the shabby. It felt expensive and not value for money - but the concept was there. Fast forward 7 years and they have done the hotel up beautifully. The attention to detail was standout and the service and food spot on. Everyone was so friendly! We had The Swan for meal times and I was worried that as we were in a private dining room the service may suffer. This was not the case at all (Thanks to Izzy and Kai). It’s a beautiful room and it made my birthday even more special to all be in there together. After dinner we had a fun game of skittles with all the family enjoying themselves - although a little chilly in there so had to wrap up! The kids absolutely loved the play barn - even the 18 year old! Although our kids fends for themselves, for those with younger children, there is now an area where you can help yourself to hot drinks whilst watching your kids play - a great addition. We loved relaxing in The Lounge by an open fire sampling the cocktail list! We also enjoyed a family game of bingo which was great fun and we made use of the pool too - always a winner! We stayed in The Fleetview room Defoe. Beautifully decorated, coffee machine, a fridge and stunning views onto your own terrace. The kids loved the towels on arrival made into animal shapes, plus their own dressing gowns were a lovely touch! I would certainly recommend and worked well for us plus our 7 and 10 year old. The fleetview rooms on the ground floor can all work as one as the rooms are interconnecting - great for extended families! Shout out to Tracey and Gemma on reception - super helpful in planning this special getaway, thank you! Only thing I would say is that we would have preferred to sign as we went to keep track of our bill as you don’t get a receipt on ordering drinks and food, only at the end of your stay. Look, this isn’t a cheap getaway, but we knew this before we came so keep that in mind. However, despite the bill on check out I was left feeling it was money well spent and I will cherish the memories, you only live once. Here’s to next time! Thank you Moonfleet

My wife and three year old wanted a last minute short break and were delighted we found this place. Everything was easy. Every need and want seemed to have been thought about. We didn’t leave the grounds of the hotel. Swimming. Skittles. Soft play, arcades, football, pool and snooker all in the Verandah. Sort of place you’re delighted if the weather is lousy as you have an excuse to nestle down and sit by the fire. Which we did. Staff were thoughtful and friendly, food was great. A fantastic stay, and we look forward to a repeat visit with more family in tow.

This is a family friendly hotel, suitable for all ages, set beside the Fleet Lagoon behind Chesil Beach. It is specially for families with children and has entertainment for all including three pools of various depths to suit all abilities. There is a large games area, The Verandah Activity Hub, and the Four Bears Den offering a two-hour session per nights stay for smaller children. Very comfortable rooms, good, busy breakfasts with as much as you could eat and friendly staff. Plenty of fine public rooms to sit quietly if you want to and a terrace for outdoor food. Highly recommended.