Avis : Ruby Bea Hotel Florence

Réponse de l'établissement: Bonjour Sunshine, merci d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que votre séjour s'est bien passé dans son ensemble, mais nous sommes désolés que cela ne corresponde pas tout à fait à vos attentes. Vous nous trouverez en plein cœur de Florence. Par conséquent, les places de parking sont rares et nous ne disposons pas de notre propre garage. Cependant, vous avez la possibilité de garer votre voiture dans un parking proche de notre hôtel. Néanmoins, nous sommes également désolés d'apprendre que l'un des aspects de notre philosophie Lean Luxury n'est pas votre tasse de thé. Pour nous, la partie Lean consiste à utiliser intelligemment la technologie pour simplifier des choses comme l'enregistrement. En plus de vous faire gagner du temps, cela permet à nos hôtes de se concentrer sur ce qui compte vraiment : fournir un service exceptionnel et des expériences mémorables à nos clients et il y a toujours un humain sympathique pour vous aider en cas de besoin. Nous espérons que vous nous donnerez une autre chance de vous impressionner lors de votre prochaine visite à Florence. Votre équipe Ruby Bea

Réponse de l'établissement: Hey Rezhwan, Thank you so much for your lovely feedback. A big part of our Lean Luxury philosophy is having a great location in the heart of the city, so we're glad you made the most of it and had a great time in Florence. It's also great that you noticed how much we focus on making our guests feel at home - for example, by making cleanliness a priority and offering friendly, down-to-earth service.We'd love to see you again soon. Your Ruby Bea Team

Réponse de l'établissement: Hey Sunshine,thanks for your review.Our interior design team works hard to give each hotel its own unique style and ambience, so we're glad you loved Ruby Bea as much as we do. Our team draws inspiration from the building's history and architecture, or even the neighbourhood outside to give each hotel its own individual story. As for the furniture, we've blended made-to-measure modern pieces with lovingly restored vintage finds. We'd love to welcome you again.Your Ruby Bea Team

Réponse de l'établissement: Hey Sunshine, Thank you for reviewing your stay. As part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find complimentary hot drinks and a maxi bar where you can purchase other items in our galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat - it's open 24 hours a day. Our room rates depend on the type of room you choose, when you stay and how far in advance you book. For example, at busy times of the year, our rates may be higher than usual - in line with other hotels in Florence. And if you book at the last minute, our cheaper rooms may already be taken. However, thanks to our Lean Luxury philosophy, our rates will still be lower than other comparable hotels.We hope to have a second chance to welcome you back to Florence or any other Ruby Hotel in Europe. Your Ruby Bea Team

Réponse de l'établissement: Hey Sunshine, Thank you so much for sharing your impressions with us. As part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find complimentary hot drinks and a maxi bar to purchase other items in our galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat - it's open 24 hours a day. We're sorry to hear that your stay got off to a bad start. Our hosts are a friendly bunch who usually offer a warm welcome, so we're not sure what happened on this occasion. While we provide quick and easy self check-in near the bar, there should always be someone around to help. We apologise if that wasn't your experience. Please remember that we are still in the opening phase of our hotel and it will take some time for the on-site team to get up to speed. Rest assured, we'll have a word with our team in Florence to make sure our service is always up to scratch, and we hope you'll give us another chance.Your Ruby Bea Team

Réponse de l'établissement: Hey Sunshine, Thanks so much for your lovely feedback. A big part of our Lean Luxury philosophy is having a great location in the heart of the city and a characterful design, so we're glad you made the most of that and had a great time in Florence. We'd love to welcome you back soon. Your Ruby Bea Team