Residenza Florentia

L'emplacement de cette résidence est vraiment très central et très pratique pour ceux qui veulent visiter le centre historique de Florence, les chambres sont situées au quatrième étage d'un immeuble un peu délabré qui aurait besoin d'une rénovation urgente bien qu'une fois entré dans l'étage où se trouvent les chambres de ce b&b se trouvent, l'ambiance est totalement différente, la chambre dans l'ensemble est propre même si je m'attendais à quelque chose de plus concernant la salle de bain qui n'est certes pas moderne et l'espace qui est discret mais pas excellent, le rapport qualité prix est vraiment bon si on considère l'emplacement, la chambre et la gentillesse des propriétaires.

The absolute worst service I have ever received at a place of lodging, ever, anywhere in the world. First day, I'm told that each room gets 2 free water bottles per day. Great. One of those days, the water bottles are a bit different (they looked like hard plastic made to feel like glass). Didn't think much of it. At the end of my trip, I refilled a few of the standard bottles and one of the hard plastic ones and took them on my train to Rome to stay hydrated. I then get a text from the Residenza Florentia staff telling me I have to pay €25 because I took one of the hard bottles which turns out were glass. Again, I was told on day one that all water bottles were free, and I was NEVER informed that the harder bottles had to be left in the room. It also didn't say so on the bottles or in the room. I was never told. I said this to the Residenza Florentia staff who texted me and expressed my displeasure with the poor communication, which felt like they were trying to make some extra money from me, and expressed that if this were actually pursued, it would certainly leave a negative impression and merit a negative review. Again, had anything been communicated in writing, verbally, or otherwise, I would've certainly obliged. But it wasn't, and no, it's not obvious. What followed from the staff of Residenza Florentia were grossly unprofessional and offensive accusations via text of how "it's obvious" and "do you also steal the bathrobes at other hotels" and "you're the one who thought it was okay to steal a water bottle." I paid €1,922.01 to stay at your hotel for 8 nights, and I'm a stupid thief who's out to steal a water bottle that's apparently worth €25? Right... Unfounded accusations of criminal behavior meant to cover up for poor business communication and a general lack of respect and professionalism. If you like being treated with respect and dignity, DO NOT stay here when visiting Florence. Look elsewhere. I know I will. There are much better places.

La ragazza è gentilissima, risposte istantanee a qualsiasi problematica tecnica...vicinissima alla stazione. Camera tripla... Molto pulita Torneremo sicuramente