Hotel Bretagna Heritage - Alfieri Collezione

Charming antique hotel, located right on the Arno river, close to Ponte Vecchio bridge and the main shopping street immediately around the corner. Superb nice staffs. But I got bed bugs bites, and because they have not replied, just want to inform the case.

Walked into the hotel and was pleasantly surprised at first glance. Once we got past the lobby and checked in, things completely changed. Rooms are completely different from the photos. In addition, the hotel neglected to tell us there was construction work being done in the room next to ours and only informed us once we called down to complain. They stated the prior guest damaged the room and it needed to be repaired immediately, however, never once bothered to notify us before checking in (or while checking in) so that we may make alternate arrangements. After going down to the front desk to ask for a different room, the front staff told us there was only one other room that was available and would require us to pay to upgrade. Once we asked how much the difference would be, they informed us the room was no longer available and we would be required to stay in our room since they were fully committed for the night. The room appeared was not representative of the lobby or the pictures online at all. The furniture was outdated and the AC was not working after a 75 degree day. I am not the type to write reviews but this experience has been so ridiculous I figured I’d warn other potential guests.

I was extremely disappointed with the room. It looked nothing like the photos on the website - ours was more like an English boarding house from the 1970s. The room looked out onto a service courtyard that houses the heatpumps- the noise is similar to a car engine outside your window all night. The location is convenient and the breakfast good.

We stayed in the "classic" part of the hotel and i was worried our room wouldnt look as nice as the photos on the website with it being in the older part of the hotel. But it was beautiful. Massive room, high ceilings, huge bed. We didnt have a room with a view, but there is a cute little balcony just off the reception room next door which you can sit out and gaze over the river. The staff were lovely and really helpful. The breakfast which was included was spot on. Set us up for a full day of sight seeing. Cant fault the hotel at all.

Very Poor Greeting, 2 parts hotel like being in a Time Warp, in old part very shabby and bathroom that disgusting we had to go downstairs everyday to use showers for the Gym, staff ignored complaint !!

We cannot recommend this hotel enough. The room was very classic with period features, a very comfy bed, good aircon and a fridge. Our favourite part was the balcony, which is communal but absolutely perfect to watch the sunset over the River Arno. Very central location, walking distance to everything we needed. The breakfast was also great with many fresh options and you can sit outside to eat. The staff were so lovely and helpful throughout, we will definitely be back!