Florence Luxury Guest House

DO NOT STAY HERE!! I was told by the owner I was blackmailing her due to multipul issues... flooding issues with the shower, which covered everywhere in the room, after a couple hours of waiting, the owner sent the employed cleaner to try and fix her mistake and then accidentally sprayed my clothes and suitcase & tv area with the portable shower head. Extremely frustrated, she told us we would get a discount for so much inconvenience... We contacted the owner in regards to a few more issues with our room,She wanted photos supplied which we did. Then finally after hours of waiting for this flooding issue to be looked at, we wanted to check out the sauna, first the owner said we needed to book prior but then again not written anywhere for additional charges, she required an additional 70euro each 🤷🏾♀️🤦🏾♀️ the room was dusty, including glasses, the noise from the train was horrific all night (even with earplugs) But the worst experience was the owner. She is a ******** ****** ** g. She has terrible communication, unprofessional, pretends not to speak English & purely takes advantage of tourists and guests.. THE OWNER IS A DISGRACEFUL HUMAN AND SHOULD BE ASHAMED OF THIS SO CALLED "BUISNESS"

It’s a nice hotel, very accessible & near the Firenze SMN station. The room was ready earlier than check in time. Our room was spacious, clean & beautiful. The only hiccup was checking in. We weren’t given the check in instruction ahead of time & WhatsApp response took a while but after we got the info, everything was good.

I booked this hotel for my husband's birthday, we was very satisfied, verry good communication, wonderful service and very clean they have an woderfull spa area where you can relax or gym if you don't want to skip the legs day 😅. For us was an wonderful experience .

We stayed for 1 night there. At the beginning the process was quite acceptable until in the morning the day we checked out, I found out that my daughter has some big red spots on her skin! I found some of insects and ants in our bed inside the bed cover! I signaled this issue and even sent them for some pictures of what we have and we found to " someone in the Whatsapp" that seems works for this property and this person only replied me " Sorry for this unconvenience situation but we can't do anything ". Surprise by their reaction while I ended up to Pharmachie with my daughter and bought some medecines for her. This is the worst place to stay during my trip in Italy, dont book your stay here! They dont care about your experiences at all. Finally I need to say " This is really a poor quality of service". Never trust them and find another property in Firenze.

O Florence Luxury Suites tinha um boa localização próximo da estação Santa Maria Novella, o que foi bastante conveniente para nós, e apenas a alguns metros do centro da cidade. Ao ficarem hospedados aqui é possível visitarem todas as atrações da cidade a pé. A comunicação com o anfitrião foi relativamente fácil e toda a informação para entrarmos no edifício foi realizada pelo whatsaap . Nós ficamos hospedados na Suite na qual dispunha de uma sala, quarto e casa de banho. A Suite era bastante espaçosa, acolhedora, elegante, bem decorada e tinha uma boa relação qualidade/preço. Esta dispunha de ar condicionado centralizado (quente/frio), cofre, um pequeno frigorifica com 2 águas de cortesia e Smart tv. A casa de banho dispunha de secador e de produtos de higiene pessoal. No quarto não podemos deixar de salientar a cama bastante espaçosa e confortável. Para além disto o quarto também dispunha de chaleira e máquina de café e no roupeiro havia uma manta bastante quentinha e um pequeno aquecedor. Após o check out foi possível deixarmos as malas no edifício de modo a aproveitarmos o nosso dia. No geral tudo correu bem na nossa estadia e gostamos muito de ficar hospedados no Florence Luxury Suites Os pontos negativos não são bem pontos negativos mas algumas situações que devem ser verificadas e corrigidas. A suite dispõe de 2 Tvs uma na sala e outra no quarto, infelizmente a Tv que se encontrava na sala não funcionava ou seja esta ligava mas não aparecia nenhuns canais nem tinha acesso á Netflix ou a outras funções. No W.c a base de duche ao tomarmos um banho curto esta enche muito rápido de água, não sabemos se a mesma estava entupida ou se tem a ver com o fato da inclinação da base não ser suficiente de modo a dar escoamento á água, o que fez com que começasse a sair uma quantidade de água razoável para o chão. O Ar Condicionado centralizado funcionou bem durante toda a nossa estadia, nada a reclamar, mas teria sido óptimo se pudéssemos regular a temperatura do mesmo.