Futura Club Spiagge Bianche

dès que nous sommes arrivés, ils nous ont dit que l'eau n'était pas potable et que le seul moyen de l'obtenir était de l'acheter dans leur bar, et si nous remplissions les bouteilles pendant les repas, nous étions expulsés, également à notre arrivée, la chambre n'avait pas encore été nettoyé et après le "nettoyage" nous avons trouvé des lentilles de contact, des pansements dans la douche, et sous les lits était plein de poussière. certains membres du personnel supplémentaires étaient impolis envers nous.

We are a family of 2 adults and two children (4 and 0,5) and our room was 233. Positive (+): The friendly staff. Big room. Cleaning of the room. Breakfast. Clear blue water. Elena and Valentina were good with the children. The relax pool which few people use. Not so many people use the big pool in the morning. Less good: The room door didn't keep the sound outside and you could easily hear when people where walking and talking in the corridor when passing. Lunch and dinner: Some days the food was good and many time the food didn't taste so much. Even if it looks like there is a lot of food to choose from, they put the same food on different plates to make it look like there is more to choose from. I think they have four plates for one dish. The big pool is also used for aqua gym and other activities which makes it a bit crowded sometimes. 5 min walk to the beach (you have to leave the facilities and cross the street). A lot of people queue in the morning to get to the sunbeds early (the beach "opens" at 09:00). There are a lot of algae in the sea. AC didn't work correctly the first day. The AC ventilation broke and had to be fixed = no AC for 1-2h. The AC doesn't reach the whole room. A difference of 2-3 degrees difference. No keys to lock the toilet doors in the lobby and close to the breakfast restaurant. I asked the staff, and they said that the owner has chosen it like that. Meaning, than anybody can open your door while you are doing you business. It gets very loud in both restaurants since there are no paintings, curtains or something in the room to absorb the sound that is made by all the clients and staff. The gym is accessible 24/7. Our room is above the gym and we could one night hear the person working out at 23:00. Small refrigerator without freezer. You can upgrade your stay by paying extra. This gives you the same table every day and sunbed that are closer to the beach. The stay is already expensive. We stood in line for 10-15 min for a balloon and face painting. But since there were too many kids, the staff (Elena and Valentina) didn't have time for all of the kids in line. The staff prioritized to do the club song instead of taking care of the children who were standing in line. There were already staff doing the singing and dancing so there were no need for these two to join. They should have continued to take care of the children that were in line. Since they didn't have time for my 4 year-old daughter, this made her sad and she later started to cry. The IKEA furniture to store your clothes in are not fixed to the walls and can therefore fall over the child if it chooses to start climbing on it. Children in the US have already died due to this and therefore IKEA have made it very clear that it needs to be fixed to the wall. That was not only for our room but also in room 234. The room is to close to the stage, so you can hear the music in the evening. In the restaurants, the chairs, tables and baby chairs are poorly cleane