Wish I had stayed at my original choice, Hilton Beach Resort. Here we go: 1) upon check in told they don't have the room (I reserved months in ADVANCE -thru Marriot BTW) available so giving you another. I ask does have inter coastal view and fridge? Yes ok, no explanation, no apology-nothing. 2) Room dated and has seen better days, headboard filthy, furniture banged up, oh and this “other” room I was rudely assigned was smaller than my original reserved room 3) the breakfast was nothing special, at all. Now the WORST part-our last night we were going to take the evening water taxi 1 last time and enjoy the nighttime cruise BUT- 4) around 6:30ish pm, an alarm and recorded voice came on warning us to evacuate the hotel, DO NOT use the elevator, exit by via the stairwell. Fresh from the shower I throw on some shorts and a t-shirt. So we schlep down the stairs, from the 8th floor, out to the front of the place. People standing around, no one from the hotel any where. This goes on for 15 minutes, still nobody and no fire engines, no police-zero, nada, nothing. We go back into the lobby to find out what is going on-people mulling around, front desk clerk just sitting there like noting is going on (same dude who reassigned me anther room). A woman goes up to this guy and says, “what is going on, what’s the problem?” She is told “their people” checked it out and there is no problem. Waiting for fire fighters to come and turn off the alarm and warning. Yes it was still going off and the warning still blaring. We go into the bar-full of patrons-and ask the bartender, does she know anything, as she works here. Nope she was told nothing and is overwhelmed. We go out to the little patio and figure great our last night is ruined, no cruise, no dinner. The sweet bartender comes out and asks if we’d like a drink, sure. She brings out our drinks and we chat. She was the only highlight of this place. Didn’t get her name but she’s from Maine. Thank you darling-you were wonderful! Suddenly she says, ‘WAIT I DON’T HEAR IT ANY MORE.” And just like that it’s over. Not 1 person from the hotel acknowledged the incident OR communicated that it’s okay to go back to our rooms-again ZERO. So we take the elevator back up to our room. I assumed it was ok. So it’s around 7:45 ish, since our dinner reservations were ruined we take our last night’s left over to microwave them to eat. Guess what? Yep microwave doesn’t work. Go down to the bar/breakfast are to use that micro. Same sweet bartender asks if she can help us, as the breakfast area was closed off. She kindly warmed up the left overs. I thought for sure they’d make phone calls or check on guests and explain! NOPE, again a big fat. ZERO, nada, nothing, no communication. So recap-rudely assigned different room than reserved thru Marriot website-with no explanation, room very worn, micro not in working condition, and an emergency (I assume, because no one EVER explained what happened) that c
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