Best Western Fort Washington Inn

很好的酒店，早餐也很豐富，我覺得性價比很好，還會再回來的。。。。。。。。。。。。。。。。。。。。。。

The restaurant was closed, the pool was not open, there was no seating in the rooms all chairs and or sofas had been removed. The hotel really should be closed during renovations!

Vanessa (check-in), Tracy (check-out) and night auditor were helpful and had excellent guest service skills. The TV and air conditioner worked well, which is often a problem in other hotels at a similar price. The full breakfast was enjoyable. Plenty of free parking. Overall, the phrase that comes to mind is the hotel offers good value for the price paid. Thank you.

Just plain sub-par compared to other hotels we normally stay at in Philadelphia. Thought we would take a chance but will go back to the hotels we normally stay at.

-Dirty bath towel hanging on bathroom door hook -Face towel hanging on shower curtain -Bathroom door hard to close -Bathtub - standing water - clogged bathtub -Changed rooms -Asked front desk for plunger as toilet was slow for flushing. Was told to ask the house keeper. They didn’t have any and told me they would take it to front desk. Asked front desk a few hours later was told to ask Peter on the floor. -Front desk person was more eager to look at her phone than talk to me. Kept paying attention to her phone and was short with me as if I was interrupting her. -Wanted to use the computer in the business center to print some documents and there was a sign indicating to talk to the front desk for a password. -Went to the front desk and advised I wanted to use the computer and asked for a password and the clerk said you don’t need one. I said, oh there a sign saying you need a password. She said you don’t need one with a tone. I didn’t like tone so I told her then you need to remove the sign or upstate it. - Overall, the least pleasant experience I’ve had staying at a Best Western. Everywhere else, in different states, the staff have been pleasant and helpful.

We had prepaid our reservation, once we arrived they said they needed a $125 deposit for incidentals (which was way more than we paid for the room btw more than double actually) We were told that it would fall off after we checked out. It did not, it was charged to my card. Contacted the hotel and they said it was refunded not deducted and I would have to contact my bank. Not helpful there and after a week that is still ongoing. Once in our room, we were getting ready to go out. We hear a knock, freeze at who would be looking for us and start towards the door. The person on other side now tries to open the door (thank god for the foldover door latch) when he sees that it is locked he closes the door, uses his room key, and tries again to be stopped by the door latch. My bf gets to the door, unlatches it, and blocks the door as the man tries to get in. He was with the hotel and had a clipboard. He asked us if we just checked in but it was very intrusive to know that if we didn't door latch it at 4pm in the afternoon this man would have just walked in to see whatever it is people do in a hotel room when they are alone. It left us very uneasy. The hotel is in a very convenient area. The outside is gorgeous. The inside is a little cheaper with noticeable corners cut. The restaurant said they were open 10am to 10pm everyday but it was not open when we were there or no one answered when we called. Overall it satisfied the purpose we needed for the night but will stay elsewhere.