Photos de Mercure Hotel Kaiserhof City Center

Réponse de l'établissement: Dear iGwaNG,Thank you for your wonderful review! We're thrilled to hear that our hotel's location was convenient for your travels and that you found the rooms clean and suitable for tourists. We appreciate your feedback and look forward to welcoming you again in the future.Best regards,Scott F. ThaxtonDirector of Operations

Réponse de l'établissement: Dear AndyKk,Thank you for your review. We're glad you enjoyed your stay and appreciated the variety of nearby dining options.We appreciate your feedback and hope to welcome you again.Best regards,Scott F. ThaxtonDirector of Operations

Réponse de l'établissement: Thank you for your feedback! We’re glad to hear that you enjoyed the location, breakfast, and the spacious room. Regarding the surrounding area, we’d like to reassure you that the city of Frankfurt has already implemented significant improvements for safety. Additionally, we’ve enhanced our internal safety measures, which have been successfully implemented to ensure our guests' well-being, setting us apart from other hotels in the area.We also take note of your feedback regarding the bed size and will consider it for future improvements. Thank you again for your review, and we look forward to welcoming you back soon!Best regards,Scott F. ThaxtonDirector of Operations

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback about your stay with us.We are pleased to hear that you appreciated the friendliness of our staff and our convenient location. At the same time, we regret that the room size and the issue with the shower drainage did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused. We will certainly look into this matter and ensure the drainage is functioning properly.We hope to have the opportunity to welcome you again in the future and to provide you with an even more pleasant stay.Best regardsScott F. ThaxtonDirector of Operations

Réponse de l'établissement: Thank you for your kind review! We're glad to hear you had a pleasant experience with us. We look forward to welcoming you back again soon!Best regards,Scott F. ThaxtonDirector of Operations

Réponse de l'établissement: Thank you very much for your detailed review! We're delighted to hear that you found our location convenient, with easy access to the station, Frankfurt Cathedral, and the shopping street. We're also glad that you enjoyed the cleanliness and comfort of your room, as well as our breakfast offerings.We appreciate your feedback about the bed configuration and the size of the sink. We’ll certainly take this into consideration for future improvements. It's good to know that you had a smooth check-in experience and could store your luggage in the meantime.Thank you for your suggestions and we hope to welcome you back soon!Best regards,Scott F. ThaxtonDirector of Operations

Réponse de l'établissement: Dear Guest,Thank you for sharing your experience with us. We’re pleased to hear that you found our location conveniently close to Frankfurt Central Station. At the same time, we regret that the surrounding area made you feel uncomfortable. While our hotel cannot influence external conditions, we understand your concerns, and it's worth noting that the City of Frankfurt is currently implementing broad urban development measures to enhance public safety and improve the neighborhood.Regarding the hotel condition, we are continuously investing in maintenance to ensure a more comfortable experience. We have already informed our team about the missing batteries in the air conditioning remote, and we sincerely apologize for the inconvenience.We value your feedback and will use it to further improve our service and facilities.Best regardsScott F. ThaxtonDirector of Operations