The Lost Village El Acebuchal

Booked this little hideaway for an overnight treat for my husband's birthday. Luc is a very kind and helpful host. The B&B is run in a friendly/professional way. Our double room with private terrace was clean, fresh, well appointed, with some quirky features, that we loved. The bed was amazingly comfortable and the ensuite shower room was remarkably good. The shower worked a treat! Dinner was delicious (wholesome), service was with love and breakfast was a blend of all things continental with a Spanish twist. Check in & out was seamless. We had a lovely time and would love to come back. Mr Donkey competes with Mr Cockerel at 4am (you have been warned!).

Customer service is non-existent. Tried 8 times to call, no answer. Wouldn't let us change our date's even though we gave them options of any day in the next two weeks. Medical problem meant we couldn't fulfil booking, they weren't interested once we had paid. Please avoid.

We decided to choose this B&B based on what we hoped would be a lovely break between our drive from Benahavis to Denia. My husband found us a quaint place to stay which in their booking site states allow pets [we have two small dogs, one frenchie cross with Boston terrier and pug cross with Jack Russell] so based on that and having been told that they have secure parking made our booking at The Lost Village El Acebuchal. The trip through Frigiliana was beautiful with green mountains cascading to our left and sea views on the horizon. There seemed to be a fair on as there were market stall set up throughout the village. Looking back I’d wished we had stayed there. My heart hit my throat the minute the road ended and we found ourselves on a dirt track in an old car, packed full of our belongings including our two dogs Ronnie and Luna and our newborn baby, which struggled its way up and then down the mountain towards The Lost Village. Which is when I came to understand the small Villages name. I barely kept my eyes open as we descended down the mountain towards what I hoped would be a safe haven for us to rest at following our 2 hour drive from Benahavis. The village was small with no more than one eatery to choose from which upon our hosts recommendations had booked for a late lunch. We followed the hosts instructions alongside the gps which led us to a open parking lot with no security. My husband parked and went to find the B&B to ask where the secure parking was and I stayed with our newborn by the car. Hungry and tired we were both so looking forward to a rest after the 2 hour drive. M [we shall call him M for reference] returned looking disappointed and told me that the man had been dismissive of us as guests and that they were not expecting any dogs and only have on street parking which is public. He also told him that we didn’t have to stay there if we didn’t want to… Confused and hungry as well as tired we decided to leave the car where it was and head to the restaurant which they recommended we try for lunch. (Please find my full review for Bar El Acebuchal) M sent the host who we had originally spoken with a message informing her how we had been so badly greeted and that they advertised themselves as allowing pets however do not and when prompted the question “is there secure parking?” We’re informed that there was however is not so would not be staying the night as we can’t leave a car full of expensive equipment in an open public parking space. We were trying to enjoy our lunch when we received a very long voice message in French for some bizarre reason from the host and replied with a message informing her that we don’t speak French. Not one of our interactions had been anything but in Spanish. Anyway we decided to finish our lunch and headed back to the car to continue our 5 hour journey onwards and upwards to Denia. An hour passed and we received another voice message from a very angry woman insisting that

En general bastante bien. Lo que nos esperábamos en un sitio rodeado de naturaleza como este. Lo único malo es que tienes que cenar allí porque solo hay un restaurante en la aldea y cierran a las cuatro de la tarde, y el camino para llegar es un carril de montaña, por lo que ir a Frigiliana de noche puede ser peligroso. Digo malo porque nos ha cobrado el dueño por dos cenas para dos personas 83 euros. La verdad es que me ha parecido abusivo. Iba a recomendarlo pero en vista de lo ocurrido solo puedo decir que si van no cenen allí. Carísimo lo que nos ha cobrado por cenar dos noches mi pareja y yo. En ningún momento nos dijo precio de la comida hasta la hora de irnos. Para que tengáis una comparativa, las dos noches de estancia con desayuno incluido 96 euros. Las dos cenas 83. Casi ha salido más caro cenar que la habitación. Una pena porque el sitio es maravilloso pero nos hemos sentido engañados. Si vuelvo no me hospedaré allí.

Una estafa en toda regla. Nada de lo que dicen se corresponde con la realidad. El dueño, que se dice llamar el cocinero del establecimiento,es un maleducado y lo primero que hizo nada mas llegamos fue decirnos que nos fuesemos de su casa por no comernos la comida que nos puso, que la verdad sea dicha,estaba asquerosa. Hasta el desayuno, que llevabamos incluido en el precio no lo tomamos porque se negó a ello cuando nos dijo que no nos daba de comer nada en su casa. Eso si, 226€ por dormir tres noches en un cuchitril, si que lo cobraron por el Banco al dia siguiente de llegar. No nos fuimos, nos quedamos las tres noches, para no hacele el juego,aunque para desayunar tuviesemos que ir a Frigiliana, el lugar mas cercano donde hacerlo. Para ir a este lugar la carretera está echa un asco y nos obligaba a llegar de noche para poder cenar algo, ya que en esta aldea no hay nada donde cenar, solo un restaurante que abre al mediodia. La Casa Rural es una pocilga, ni limpian la habitación los tres dias que estuvimos, ni hacen la cama y las toallas asquerosas. De pie se quedan solas. Te lo venden todo muy bonito y todo muy cerca y es todo mentira. Incluso no tienen ningun escrupulo en engañar a persona jubiladas y mayores como somos mi pareja y yo. Se les debia caer la cara de verguenza, pero me han demostrado que no la tienen,ni el Belga Luc, ni la Argentina Virginia, al parecer los dueños de este antro. A partir de hoy tomaré las medidas oportunas para que llegue a Consumo, a la Guardia Civil y a cualquier autoridad que corresponda para que no mientan, ni engañen mas a nadie y por supuesto por mi dignidad personal y la de mi pareja. QUE NO OS ENGAÑEN MAS ESTOS PERSONAJES.