HOTEL LiVEMAX Hakataekimae

At the corner where the hotel located near Fukuoka station, walk stairs to lobby on 2 nd level Service is good

Only plus point is the location. Can choose big room over 20sqm but price so much higher and room layout is bad, bed which is small is against the wall and sleeping with face directly above the half length curtain. Once day time (Japan turns bright very early) the light immediately shines on your eyes since you are sleeping below the curtain. WORST is the service, whole bunch of staff recruited from overseas with no sense of hospitality. These overseas front desk staff should be replaced with AI or robot since they unable to provide personalized services-no greeting, black long face, crude, only motive to work in Japan is to earn money (no job in home county) rather than like Japan hospitality industry and want to be part of the Wow team. Never choose to stay in this hotel since there are many other hotels in the same area and price compatible if book early.

Simple and clean. Good!

Clean and quiet

I can’t believe this is a Japan hotel!! It’s dirty!!! Dust everywhere! I turn on the air conditioner for a while and then the air purifier red lights on. Furthermore, there’s some mold on the wall which is causing by humidity(?) a grand new open hotel since December 2024. This isn’t normal right? Also the lost key price is ridiculous! ¥9000?! It will cost you mostly a night of affordable hotel room! The only pros i can tell is the bed, shower head got enough water pressure and it’s near Hakata subway station.

Not recommend I am very rarely write a bad one unless a place seems to go out of its way to make the experience unpleasant. This place most certainly did that. Only one good thing is location Service was terrible, not well staffed and bad service. No greeting, no instructions on what is on property to where, no orientation. And, one important thing I am complaint is the staff copy and print my passport and keep my information for three years. Moreover, they have no awareness of protecting others' privacy and show photocopies of their passports to non-relevant individuals. My Japanese friends helped to checked the related laws/regulations, there is no relevant law requiring a copy of the passport. It is only need to show the passport upon check-in. I have traveled to Japan many times after the promulgation of this regulation, I only needed to show my passport to check in every time. This is the first time I've come across a hotel that forces printing my passport. A Japanese friend also inquired that this action has no legal basis. The hotel staff replied that it was the police who asked their hotel to do so. We went to the police station for consultation, and the police said they didn't have such a request. They helped to call the hotel, but the hotel manager said if I refuse them to keep the copy of my passport, they wouldn't allow me to stay. The police can't manage this. The room is very small and dim, which is not worth its price. At the same price, you can book a better hotel and service than this.