Escape60896614402
8 décembre 2023
We have just returned from a 12 night stay at Pestana Lido, this was our 10th holiday to Funchal, having previously stayed once at Pestana ******, a few times at a family members apartment and 5 times at Hotel Santa Maria, which is the hotel I would compare it with. We found the hotel last year when using the lido and thought we would give it a try. We had a very warm welcome on arrival from reception and were taken to our room with our luggage. We were in room 311 on the 3rd floor which faces the lido so we had full sun on our balcony from lunchtime so it was perfect for enjoying a glass of wine in the evening. First impressions were that the room was spacious, bright and modern looking. The hotel is separated into 2 parts, the modern part houses the rooms, the Flor do Mar Restaurant which has the most breath taking views and is without question the best part of the hotel, our daily breakfasts were an absolute joy, and the food selection was fantastic. Despite being advertised as serving dinner it was not open for the duration of our stay. The gym is also in this building, as is the sauna & turkish bath, these were also not open, and the lifts take you down to the pool and pool bar. The older part of the hotel is where you will find reception, the library, a games room, Vila Lido Restaurant & bar. This building is stunning, spotlessly clean with fantastic views. Sadly this was the only place you could have an evening meal during our stay and we were told that there was only seating for around 30 guests, additionally it was a requirement for men to wear trousers, my husband only wears smart shorts and a shirt so we were unable to eat there. We sensed a bit of a cliquey atmosphere in the bar area and the tables outside so we did not stay for pre or post dinner drinks, additionally we only heard some music on 2 occasions. We have always enjoyed pre & post dinner drinks plus nightly entertainment at the Santa Maria and we missed this very much. Despite this being a lovely building it feels very disjointed from the rest of the hotel and you don't get the feeling you are actually staying in a hotel, it was more like going into a serviced apartment. The good points - good location, fantastic sea views, nice staff, lovely pool area, large supermarket across the road, bus stop at top of the hill, lots of eateries close by, amazing breakfast. The bad points - the bed. Terrible! While beds are a very individual thing, by the 2nd night my back was in so much pain, staff put a large duvet cover folded into 4 as a mattress topper, which was also needed on my husbands side, but it made no difference just a very very hot night. I barely slept for my whole holiday, the staff said it was because the beds were new! While the hotel was spotlessly clean throughout, our room was not. On arrival the windows and patio doors were very dirty and not cleaned at all. The first day I dropped an earring in the bathroom and was shocked to see a large amount of dust un
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