We were pretty dissatisfied as the hotel has a hidden pet fee of $53.50, which is nowhere to be found on their website, booking confirmation, or any material that the staff was able to show us when we asked where we were supposed to find this info. Their website says they're a pet friendly hotel and on their policy page, it simply says 2 pets allowed (dogs only), with no mention of a fee. Upon arrival and when they made us pay this at their register, we asked about cancelling due to this since we're only staying for one night, but they said they will not refund any amount from our online booking, so we were forced to pay the fee to not lose all of our money. This is illegal and we've reported them for it.
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