Photos de Ibis Surabaya City Center

Réponse de l'établissement: Dear Valuable Guest,Thank you very much for sharing your detailed feedback.We’re delighted to hear that you enjoyed our central location and the convenience of nearby shops and restaurants. However, we sincerely apologize for the issues you experienced during your stay.We're very sorry to hear about the faulty door and the slow drainage in the sink. Your safety and comfort are extremely important to us, and we truly regret the inconvenience caused. Please rest assured that we have shared your comments with our maintenance team for immediate follow-up and improvement.We genuinely appreciate your input, as it helps us enhance our services for all future guests. We hope to have the opportunity to welcome you back and provide a better experience.Regards,Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear Pamela Stanford,Thank you so much for your kind words and for taking the time to share your experience!We’re thrilled to hear that you enjoyed our central location, found the room comfortable and clean, and especially appreciated the friendliness and helpfulness of our staff. Your feedback means a lot to us.It was a pleasure having you as our guest, and we truly look forward to welcoming you back to Ibis City Center on your next visit!Warm regards,Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear BeckLuvs_2Travel,Thank you for your kind feedback! We're glad to hear that our location near many well-reviewed restaurants added to the convenience and enjoyment of your stay.We hope to welcome you back again soon for another pleasant experience.Warm regards,Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear Valuable Guest,Thank you so much for your kind review! We’re happy to hear that you enjoyed your stay, especially our friendly front desk service and the variety at breakfast.It means a lot to us that you would recommend our hotel to your friends — we truly appreciate your support.Looking forward to welcoming you again on your next visit to Surabaya!Warm regards,Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear Kasidit,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center.It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear Woaixingqiwu,Warmest greeting from ibis Surabaya City CenterThank you for your time to telling us your experiences during your stayed. Unfortunately, your experiences was not reflecting our quality of services, please kindly accept our sincere apologies. Your feedback has been forwarded to our team for our improvement. Once again, thank you for your time and we wish you give us chance to welcoming you back in the near future.Stay Safe and keep Healthy.Regards Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear nana,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager

Réponse de l'établissement: Dear AbadiSpurs,We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngurah SedanaGeneral Manager