Sky Retreat Genting Highlands

The room provided was not the same as shown in the pictures and appeared quite run-down. Housekeeping needs serious improvement—upon entering, I found a used shower cap left under the cabinet, which was very off-putting. The check-in process was also quite inconvenient. You have to check in at Tower 2, then proceed to Tower 7 for parking, which made the whole procedure feel disorganized and messy However, if you're looking for a budget-friendly stay and can overlook some of these issues, it might still be worth considering.

I booked Sky Retreat from Trip.com and during check in we received our room at Grand Ion Delemen Hotel Pros -a decent room size & bathroom -got balcony with mountain view -complete toiletries -RM99 only -weather so nice up there Cons -this is the terrible part: parking and receptionist is far, luckily I read the reviews on how to get to receptionist but I still find it very far. Tak pernah lagi i pergi hotel receptionist dia jauh macam ni. -need to validate tng card before going out in order to get free charge but.. again validation needs to be done at receptionist which is very far. Sangatlah tak convenience oh god. Buat pikir banyak kali bila nak keluar sebab malas nak jalan jauh -lift only 4 but the night we were there, only 2 functioning. Conclusion: Hope mgt will improve on check in and check out process, the lift operation, the receptionist placement. Will not come back once these are improved

Reception services is good.  Bad thing is Aircond no function well. Floor in room is sticky. Towel have stain.  Overall is acceptable if above mentioned improve.