Holiday Inn Express & Suites Georgetown

I had a terrible experience with this hotel. I have had status with the chain for over 15 years now. My internet was down at home because of the storm and optimum was working on it. I work from home. So, decided to drive 6 miles to this location to check my work emails from their internet. I was told no because I was not a guest. I called IHG corporate and was told it is up to each location to provide their own rules. Someone left a message for me and said they would call again. Nothing back. No thanks.

PRICE GOUGING OVERCHARGING HOTEL **Please Note: There are other Google Reviews stating this exact same thing happened to them at this hotel!! I have posted the July 24, 2022 Photo, sent to me by the Hotel, Taken By, I am assuming, a Histrionically and Overdramatic Housekeeper at the Holiday Inn Express in Georgetown Texas; located at 431 N IH 35, Georgetown, TX 78628. THE STORY OF and THE DEFINITION OF “THE FLEECING OF A CUSTOMER” My Credit Card was Charged $56.50 without my knowledge. I was not notified before, during, or, after they made a decision to charge this on my credit card ~ I became aware of this when it posted to my Credit Card Account, and, when, then, calling and being verbally accused of, and, I quote... “THERE WAS BLOOD ALL OVER THE TOWELS”. Ummmmm……...NO!! NO THERE WAS NOT!! We Checked into this Hotel on July 23, 2022 and Paid over $150 for 1-Night. Before checking out, the next morning, I picked up all trash and put it into the trash cans, wiped off the sink, and, put all of the towels into 1-pile in the bathroom. A week later, I see an Extra Charge of $56.50 on my Credit Card Account, so, I call the Hotel and tell them (very nicely) that they have accidentally charged a second amount on my credit card. This is when I am told, in a very curt and rude manner, that this is their charge to me because I ruined their towels with blood! BLOOD!!!???!!! I explain that I definitely did not and asked, if, maybe, their housekeeper referenced the wrong room number. Again, very rudely, I was told, No, they have pictures. Well, I say, this is great, I want to see the pictures, because, I know, for a fact, that I did not leave BLOOD all over their towels, nor did I change the oil on my motorcycle with their towels, nor did I rebuild my diesel engine with their towels, nor did I wash my pet elephant that was having stomach issues with their towels, nor did I put their towels into the bottom of my pet monkeys’ cage with their towels; because, I would not do that!! Just like I would not leave BLOOD SOAKED Towels in a Hotel Room!! I am told, with disdain, that they have the room number correct and that this is a New Corporate Rule to charge me for damaged towels. I ask, how many freaking towels are you talking about??? The towels were small, cheap and thin, so, maybe they paid $3.00 per towel, so, I must be accused of bleeding all over 18 or more towels!! While on the phone, and, as promised, I received a picture of the BLOODY TOWELS, via email. Well, as you can see in the photo, the towels are NOT Blood Stained. I then say, to the still rude human being I am speaking to, Those are NOT BLOOD COVERED TOWELS!! I explain to him (Please reference the numbered photo): #1. Lipstick on a Washcloth. #2. Not sure, looks like a footprint. I did have to use a towel on the floor, because, the bath mat had already been used earlier in our stay. #3. This is some Baked Ziti, that was accidentally spilled, while si