Premier Inn Chatham/Gillingham (Vic Pier)

Customer service & Chef Les and restaurant staff were Pleasant and Professional. Had a great time and great food for the family.

Really warm welcome from lovely receptionist Sarah. Room was very comfortable we were especially grateful for the air conditioning as it was boiling hot out! Great location walking distance to the marina. We slept very well and enjoyed a good breakfast. Les the chef and Joanne manager were both super friendly and went out of their way to ensure we had everything we wanted. Definitely one to return to!

Nice hotel in nice location. Plenty of parking. However got charge for breakfast but in the morning no cooked breakfast available due to no cook. Got told at the time we would be fully refunded but we still got charged the full amount for breakfast.

What can I say, the hotel was better than expected, clean and felt modern. Food was enjoyable with a good choice, but best of all the staff. Sarah (manager) was brilliant, attentive and very friendly. Les was also friendly sharing my passion. Motorbikes. See you soon.

Excellent service during our stay at the hotel. We recently stayed at this Premier Inn, located just a short drive from the centre of Rochester. The hotel enjoys a convenient location, close to a range of local amenities. For families travelling with young children, there is a small play area situated approximately two minutes’ walk from the property, which is a thoughtful addition. An Asda supermarket nearby also proved useful for any day-to-day needs. As with previous stays at Premier Inn's up and down the country, we were impressed by the consistently high standard of accessibility. The facilities for wheelchair users are thoughtfully designed. The staff were helpful and professional. Thank you to Callum and Sarah -they were both exceptionally helpful. Breakfast offered very good value for money, . Although we chose to dine out in the evenings with family during this visit, on previous occasions we found the evening meals to be of a similarly standard and reasonably priced. We'd be happy to stay there again in future.

Usual Premier Inn rooms - as you’d expect, but the 5 stars was because of the service we received from Sarah. She booked us in, ensuring we had conjoined rooms, she looked after us at dinner, remembered who we were the next evening, and even remembered that we’d been to a funeral and asked how it went. She has great customer service skills. Thanks, Sarah!