Spark by Hilton Augusta

Let’s start off by sayin when searching for a hotel last minute. This didn’t cross my mind. As I scroll on the internet, nothing was available that I wanted. And then came this hotel I’ve never heard of. And you guys offer military discount. Thank you for your support. The greeting through the door was great. The room was clean and just enough for me. I will definitely stay here again. Thank you guys for such a warm welcome stay.

One of cleanest hotels i have been in. Fresh odor not overwhelming. The common areas very well kept. The room was bright and clean. Again not an overwhelming odor but clean and fresh smelling. Front desk staff Tyanna, Nicole and Carmen greeted me with smiles and very welcoming conversation while interacting with me. Thank you foraking my first stay at a Spark a pleasure.

Really great stay. Staff was amazing. Good Breakfast, clean and new rooms. We stayed with our family and had a great experience, the breakfast was good and everything in the room was brand new. Staff was super helpful and hospitable. Would definitely recommend staying here!

What a horrific place. I checked in for 1 night on 10/09/2024 in a booked king room, which I have had booked for over 2 months. I checked in and was given Room 221. I approached the room and noticed the door was open. I pushed it on it slightly and noted that a light was on and then I noticed a man on the bed and quickly turned around and left. I went down to the front desk and told them. She was confused; however, worse yet -- she never apologized, not even once. She gave me another Room 306, after I asked her if I could go someplace else and find something. She told me that no refunds would be issued based on my rate and provided me keys to 306. 306 was not the room type I had booked. I couldn't sleep, and didn't want to after that experience. Other issues with this property: It is VERY LOUD. Blood curdling screams coming from the room right across from mine. Just horrible. The interstate traffic is really, really bad. I know Spark is supposed to be a low budget chain for Hilton; however, this is like putting lipstick on a pig. They could have done better, even within budgetary guidelines. For example, maybe a slight more comfortable chair at the desk. The shower door has such wide gaps in between it, I am truly afraid the room below is going to flood eventually. I will give the room credit that the beds were very comfortable and the furninshings in good condition; however, that is probably because this property is brand new. I showed up for breakfast at 7:40am and everything was gone except for a few muffins and a few warm things of yogurt. She told me "you're too late, everyone took everything". The juice machine was also off, and I asked her for some juice and she said it has been broken for a while. The elevator is also terrifying, as when you go from the 1st to 3rd floor, it suddenly drops at the top, before going back up and opening. A really scary and terrifying place. I would not recommend this to anyone. I asked for a manager before I left; however, conveniently one was not available. I certainly will be contacting Hilton about this stay.