No one to help with your bags. No one, most times, at the front desk. Owned by an off-site non UK, investment company (AJ Capital Partners) and grossly under funded …and it shows. They need to leave Nashville and stay in room 108 for one night! They fill the rooms by renting a third of the hotel to the railroad for maintenance staff for a month of repairs. The lobby, which is always empty, is attractive but the rooms look like a garish, grandma's funeral home. We booked the top level room and paid over $1,000 per night for a bathroom which was 6x6 feet and decorated like a Motel 6. When the requested bed covers were not pre set as arranged, a kid came in handed us the sheets and left expecting us to change the bed. The only elevator was broken half of the time we were there. The chef for the evening restaurant is good and the food reasonably priced. Breakfast however should be an embarrassment for the corporate owners. Cold watery scrambled eggs. Remnants of a fruit salad floating in a big bowl of water. The rest of the English Breakfast looked and tasted like it had been in the steam trays for a week, all in a depressing poorly-lit bus tour table arrangement with communal table for 8 or 10. Cheap. Cheap. Cheap. The one bright exception is that there is a charming very capable Operations Manager, Mr. Hayes- Macleod so if you end up being forced to stay here, find him and he will do all he can.
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