Invité
12 septembre 2023
As soon as we entered the hotel, there was no welcoming at all from the staff, no help to take the luggages to our rooms, the receptionists couldn’t even speak a single word of English, they had to use google translate to understand what we were saying, to add to this the staff members weren’t even wearing uniform, it was so unprofessional. The room which we were initially assigned was atrocious, shower doors broken, tap broken, fridge with mould, broken air conditioning. To add to this, there is no elevator in the hotel, so people who come with elders/children will have a hard time coming back and forth from rooms. Fortunately we were able to switch rooms after one night to the more habitable rooms on the first floor. The food was terrible, the same dishes everyday, there is no heating system for the food in the dining room too, so once the food is brought out it’s immediately cold. There’s always flies sitting on the food which people eat, and the plates which are set out are sometimes not cleaned properly. Not to mention the housekeeping is terrible, they don’t clean the public toilets downstairs from the reception and there is always a potent smell lingering around in the hotel which is unbearable. They don’t have enough staff/resources to keep the hotel clean. The workers who clean your rooms are also questionable, they too do not wear uniforms and seem like they are unqualified to do the job, it’s shocking. All in all, please avoid and go to a better hotel who actually care for their customers, the only good take away from this hotel was just the location to the beach and the pool facilities.
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