Residence Inn Appleton

When we arrived and entered the facility we noticed the dirt on floors, ledges, etc. overall appearance. We have stayed there each year before about the past 3 years and never noticed this. When we entered our room 110, walked in and noticed immediately the carpet was dirty, bugs in corners, not vacuumed, leaves on the floor, lighting was dusty, mirrors wear smeared, bedding was stained and looked like never changed. we then went to the desk and requested a new room due to the condition, we then were given room 111, when we entered the room there was dust on furniture, we noticed dead bugs in corners, window ledges, floors, cobwebs hanging from the ceiling and corners, showers were never cleaned, toilet had urine on them. being the last room available like this we had gone up to the front desk, a young blond lady was working, gave us a attitude, we asked for a vacuum and Swiffer's and cleaners so we could clean the room. the lady could not find anything but a vacuum so we used towels to knock down the cobwebs and vacuum what we could up as the vacuum was plugged and filthy. the room was not stocked with coffee or condiments, so we had to ask for them, in turn the lady didn't know what kind of coffee maker we had and had trouble getting us some coffee. we also only had 1 roll toilet paper per bathroom, (4 ladies staying there) we requested more and were given one more roll then told it was all they had as the supply hasn't come in yet and the hotel was out. So, we ended up buying some from a Kwik trip down the road to use for ourselves. We did let the front desk everything that had happened. I did email Marriot several times with no response and finally had to call them to get some kind of resolution. The refunded us 1 night. each day we had to clean our own room and get our own new towels and at that point with the staff giving us dirty looks we just did the cleaning ourselves and bought our own supplies. I feel that this is and was the worst stay that we had encountered at this facility and was given the attitude that no one really cared. I have never had to clean my own Hotel room and ask for supplies and then be told the hotel was out of supplies. Yes we could have left and gone elsewhere but we were already checked in and to find another place to stay in the area we were at would have been a nightmare, as one of the girls has high anxiety and this put her into one of her anxiety issues, and another one of them could not sleep or eat as the fear of what would be caught or bitten by a bug. I was treating my employees to a weekend away and told them how nice the hotel is that we were going to stay at until we arrived and had these issues. I feel that something else should be done to accommodate me at the issues we had. we did also take pictures. There was one lady when we first checked in who was the nicest and most accommodating, but we felt very uncomfortable by the body language, looks at attitudes we were given by the other employees there. The employees were not very friendly except the one and we were afraid to ask them for anything, We the consumer pay their wage and in today's world it is not taught to employees about that. I should not have expected to be treated with such disrespect and having to endure all that we did for our stay. I await a reply from someone and if none given via email or phone call (262) 565-7683 then I will assume that writing this just does not make corporate aware of the problems. Thank you Katherine Holsclaw Owner Sisters Cleaning (262)565-7683

Location is good with ample parking and in quiet neighborhood, hotel is clean but somewhat dated, would benefit from a refresh. Rooms are typical of the chain , large and well equipped. Did have a small patch of mildew in under the bath tube sealer, some attention to maintenance would address such shortcomings.

In fairness I stayed at the Residence Inn in Greenbay, WI two weeks before. That was a hard act to follow and the one in Appleton one failed.. The furniture was distressed and the carpet worn. The kitchen facilities consisted of two over used aluminum pans, 2 spoons, a coffee pot that was missing pieces and a very nice refrigerator. Tucked in a drawer was a toaster.. What was missing things was like sponges but since the dishwasher almost worked I guess we can over look that. The liner of my shower curtain was so streaked with black goo that I was reluctant to use it. To their credit when the maids came on day 3, they were equally horrified and replaced it. I see some folks mentioned the pool and I walked by it several times. The first time I thought it was the hot tub based on its size so that tells you a lot. There is a nice grill outside, next to a firepit that seemed inviting. Breakfast was ok but their coffee turned me back into a tea drinker. There is a laundry room...two washing machines (one was broken) and two dryers, and one of those was in similar disrepair. I went to the laundromat. Their location is very convenient to a lot of things and the staff at the hotel could not be nicer. Someone needs to give this tired place a overhaul or drop the prices by a lot. The value for the money isn't there (and since I had to be there for over a week I had a huge bill and a hefty charge for my four footed companions). Speaking of four footed companions, what is it with hotels that offer up places to toss your doggie bags but never ever empty the containers? They are not alone in this by the way; it seems to be universal so my question is to the world rather than residence inn.