Hotel Villa Luz

We travelled as a family of 4 with a pre-teen and a toddler. We all had a great stay, all things considered. We are not ones to complain lightly and tend to make the best of whatever hand we're dealt. So, I'll firstly get the negative out of the way. The main reason we chose this hotel was the slides and pools for the kids to enjoy. We were not informed before arrival that there were any issues with this, but on our first morning we noticed that the main pool with slides was closed and there were workers demolishing a small structure by the pool which caused a lot of noise and dust everywhere. The pool with the slides was closed for 5 of our 7 days and that dust then resulted in having to close the second pool for two days as well. The works were quite loud and we could hear them from our room from 08:00 onwards. To give the hotel their credit, they upgraded us to "ultra" all inclusive (so we could get drinks down at the beach and use the Gaming Room in the hotel). We didn't really bother with the evening entertainment so would suggest entertaining yourselves in the evenings. The hotel was also about 1 hour and 20 minutes from Alicante airport which we didn't realise when we booked - that's our fault, not the hotel's! We pre-booked a pretty expensive private transfer but probably better to do it in advance than chance it when you arrive. Now that's out the way, there's a lot this hotel does really well! - The whole place is clean and well looked after, it's a pretty small complex so you're never too far away from your room, the bar, the pools etc. - The food was fantastic, so far above our expectations for an all-inclusive buffet. The food was fresh, really tasty and full of flavour. Themed nights like Italian and Asian were really nice too. Could not fault the food once. Even if you're a fussy eater, there is sure to be something you will enjoy. The pork cheeks in red wine on Saturday were one of the most nicely cooked meats I've ever eaten. - The drinks were all very nice from the pool bar and main bar by reception, including the best Mojito I've ever drank. Named brand spirits and draught Cruzcampo! Uncommon for an all-inclusive hotel. - The hotel is only a 5 minute walk down to a beautiful sandy beach, no stones or seaweed to be seen. - All staff were very polite & friendly. - There is a small soft-play area which our toddler enjoyed every day. - The Wi-fi and air conditioning worked perfectly. - There's a snack van every day offering chips, burgers & hotdogs if you're hungry between lunch & dinner. - The 'Bali' style beds around the pools are great to relax on and give some shade. Availability was fine, we managed to get one every day. They don't open the main pool area until 12:00 so there were no towels out on beds at 06:00! Also note: the opening times of the restaurant and entertainment were a bit strange to us but not an issue. Breakfast was 08:00-10:00. Lunch was 13:00-15:00. Dinner was 20:00-22:00. Entertainment started

Unfortunately we are hugely disappointed with the Hotel. Initially the check in at the hotel gave a fairly decent first impression and looked clean and modern. Our first day went well and we spent time at the beach before returning to the hotel pool and the kids loved the water slides which were easy to access for our 16 year old disabled son. We woke up on our second day to see to our dismay that the pool and slides were closed with the pool being emptied. Workmen were busy using concrete breaking equipment dismantling a building adjacent to the pool. The noise and dust was awful not to mention that the main reason we booked the hotel was now taken away! We fly home tomorrow and the slides and pool have been closed all the rest of our holiday with no prior warning from the hotel or holiday company. This unfortunately has ruined our holiday as the only small pool left for us to access was overcrowded with a full hotel trying to access it. If the facilities were closed we should have had prior warning and the opportunity to cancel or move hotels. Food is average at meal times, decent selection but hot food is often luke warm. Rooms are decent but maid service were not routinely replacing shower gel, loo roll etc and we had to catch them in the corridor a few times to replace things. All in all our holiday was spoilt so please beware if you are heading out here. Why the work wasn’t done in the off season ive no idea!

Great hotel with amazing staff. Super comfortable beds. Close to the beach. Huge buffet with lots of options. Very family friendly our kid had the best time. Pool area was great with small pool for the kids and 2 jacuzzi and slides. Clean! Friendly staff. And lots of shops and restaurants close by as well as bus to Gandia centre.

We stayed for 10 days at the Villa luz, and enjoyed it immensely. The hotel was clean, the staff were friendly and there were lots of great things for families and kids. The pools were loads of fun, with waterslides as well, and a very short walk to the beach. The food at the hotel was delicious, and you can customize your stay from bed and breakfast, to fill all inclusive. I recommend half board so you can go enjoy and explore restaurants nearby as well. Easily located a short drive from Valencia, as well as other small towns nearby to explore.