Four Points By Sheraton Langfang Gu'an

We visit the Four Points by Sheraton, in Gu'an Langfang often. This was a particularly special visit, as there were numerous events to celebrate. Namely "Mid Autumn Festival", "National Day" and my Birthday coincided during this period. This Hotel is without a doubt the best Hotel, not only in Gu'an, but in Langfang as well. The "Eatery Restaurant", plays a vital role in the success of this Hotel. I often say this when visiting a great Hotel or Restaurant, it's the "Team", whom makes the establishment a success. The "New" pastry cheff, is truly a great asset to the Restaurant and Hotel. His pastries are of exceptional standard, and the variety is huge "unlike the sister Hotel's Restaurant, The Sheraton", whom barely have any pastries or desert on offer. Without the right team in place, the business can and will, never be truly successful. Especially, in the current highly competitive market. As a former "Regional Retail Manager", with over 15 years of Management experience, I can't help but observe and analyze certain businesses. Being University Qualified in "Customer Relationship Management" and "Retail Management", I appreciate High levels of Customer service. The success of this Hotel and Restaurant, lies in it's team, and their hard work and dedication. True "Managers", lead from the front, and set an example to their staff. As the case with "Samuel" the General Manager, whom always assists his team on the floor. The same can be said for "Marcus" the Restaurant Manager, whom is always "hands on" and working hard on the floor. Such "leadership" sets the tone, for a great team as it will filter down to staff on all levels. Special thanks to "Lydia" the Office Manager, for always being willing to assist in ensuring that guests receive the absolute best, during their stay. Lydia is always courteous and professional. As always, "Marcus" the Restaurant Manager, treated us with extreme courtesy and hospitality. We appreciate your hospitality Marcus, thank you. Thank you to "Molly" from the Restaurant, whom assisted us with with room service, as well as in the Restaurant. It's also note worthy to mention, that it's not only the "Management Team", whom deserve praise. As all team members provided excellent service, during our stay. Thank you to "Housekeeping", for friendly and prompt service. The team at the "Swimming Pool", also provided friendly and prompt service, during our stay, thank you for that. We also appreciated the friendly and professional service, received from the following Restaurant staff: Sam, Peter and Joe. Perhaps, "Marriott" should consider, having this Hotel's "sister" Hotel, "The Sheraton, Chaobai River Hotel's Management and Team, learn about "Hospitality and Service", from this Hotel "Four Points by Sheraton, Gu'an Langfang". As in my opinion, the "The Sheraton, Chaobai River Hotel's Management" is not on standard. The facilities at the Four Points by Sheraton, Gu'an, Lanfang, are on International standard. We always enjoy the Swimming Pool, Lobby Lounge and Outdoor Deck, during our stay. The "Alpacas" are truly amazing creatures and are well taken care of. They truly make guests' stay, more enjoyable. We can highly recommend the Four Points by Sheraton, Gu'an Langfang, to all visitors, "Foreign, and Domestic". This is still our favorite destination, in Gu'an / Langfang and surrounding areas. We look forward to our next stay, see you soon.

Very peaceful and silent.

不愧是老牌星級酒店，服務非常好，非常適合親子家庭，酒店是卡皮巴拉主題的，大堂裏好多卡皮巴拉的玩偶，還有真的動物可以喂，小朋友還有下午茶和粘土手工課。就是爸媽手藝不精，成品慘不忍睹。也感謝大堂經理賈睿，有需求都可以處理協調。非常好的體驗。

這次入住體驗超棒！酒店位置很便利，出門找吃的、逛景點都方便。房間乾淨整潔，床品柔軟舒服，一晚睡得特別香。工作人員Edison態度熱情，有需求響應很快，還主動幫忙提行李、推薦當地好去處。早餐種類豐富，味道也不錯。整體性價比很高，下次來這邊還會選這家！

優點是房間大。酒店外面有個玩的地方，算是比較繁華。缺點是開業十多年了，裝修太舊。服務一般，外賣不許送上樓，前台也不給送，衹能下來拿。現在很多快捷酒店都有送上樓的機器人了，你們弄不了就讓外賣上去啊。到底是管外賣還是管客户？一層有個小孩玩的地方，簡直臟亂差，桌子上的廢紙放了一天都沒人打掃。很多娃娃機類的東西擺着，但是都廢棄了。我看評論還有人投幣，然後酒店還不給退，笑死。室外有個養小動物的地方，屬於特色，不過很多介紹圖片因為風吹日曬都褪色了，感覺也不是太好。房間裏有浴缸不錯，但是酒店不提供泡澡袋。礦泉水兩瓶以後要收費。其實這樣的小事要解決很容易，就看有沒有人管。。

週末定了這家酒店的行政大床房，晚上休息周邊環境非常安靜，酒店用品和床上用品符合五星級標準，酒店內小動物讓小朋友很興奮，值班經理Edison服務非常熱情周到，讓人感受到五星級專業人員的能力和素養，幫我們解決了不少小問題，讓全家人住宿體驗良好，小朋友説下次還想來住。