Our extended stay at Anya Hotel, Gurgaon, was largely a pleasant experience, thanks to the exceptional service provided by the staff across all departments. From F&B and Front Office to Security and Housekeeping, the team went above and beyond to ensure our comfort. Positives: • Outstanding Staff: The hospitality and warmth of the employees truly stood out. Special thanks to: o F&B Team (Satyendra, Lakshya, Michael, Nihal, Lalita, Hukum, Gautam, Pawan) – Always attentive and courteous, despite some operational challenges. o Front Office (Gunjan, Deepak, Vishal, Abhishek, Leela, Shivam) – Efficient and responsive in handling requests. o Security (Rakesh, Vinod, Aman, and team) – Always vigilant and friendly. o Housekeeping (Aarti, Roshan, Sanjay, Rohit, Suresh, Dharmendra, Munish, Umesh) – Maintained our room impeccably throughout our stay. o Sales Team (Mr. Daman) – Provided excellent support with bookings and special arrangements. • Comfortable & Clean Rooms: The housekeeping team ensured our room was always well-maintained. • Polite & Professional Service: Every interaction with the staff was warm and welcoming. Areas for Improvement: • Food Quality & Service: o Limited menu options – The variety could be expanded, especially for long-term stays. o Delayed service – Meals often took longer than expected to arrive. Despite these concerns, the dedication of the staff made our stay comfortable. With some improvements in the F&B department, Anya Hotel has the potential to be truly outstanding. Overall, we appreciate the efforts of the entire team and would consider staying again.
Traduire