Hôtels à Moose Jaw avec salle de sport

To Whom It May Concern, I am writing to formally express my dissatisfaction with the service I received from a front desk staff member during my recent visit to your hotel/spa on October 24, 2024 at around 2pm. The incident occurred when I approached the front desk to request a refund for a parking fee. The parking ticket machine across the street was not functioning properly, and it issued us a refund receipt. I had been instructed by personnel on the pool floor to seek a refund downstairs. Unfortunately, the front desk staff member’s on the 1st Floors, behavior was unprofessional and upsetting. Instead of handling the situation calmly and professionally, the first thing he said to me in a degrading manner was, “Who told you to bring this down to us?” He then implied that we had not paid for parking, saying, “If you have a refund ticket, then you probably didn’t pay for parking.” This was despite my clear explanation that I was simply asking for a refund due to the faulty machine and had already paid for another parking ticket that I left on the dashboard of my vehicle. Rather than pacifying the situation, the staff member’s comments and attitude only escalated our frustration. When I suggested he address customers more respectfully, he did not apologize. Instead, he responded by saying, “I know how to speak to my customers. I’ve been working here for 27 years.” I told him that I am a military member, and I understand how important it is to communicate respectfully. However, the way he was speaking to me came off as rude and unprofessional. This was the only time he offered an insincere apology, saying he was sorry that ”this was my perspective on our interaction,” rather than acknowledging his role in the issue. This further upset us, prompting my father to get involved. My father was deeply offended by the way the staff member was speaking to me, and he does not tolerate anyone speaking to me in that manner. To make matters worse, the staff member delayed the process of issuing the refund, which was only two dollars (loonies). We were hoping for a smooth and respectful experience, but this interaction left us feeling disrespected and disappointed and will not be recommending this location due to the unkempt spa and disrespectful treatment by front desk hotel staff. I hope this matter will be addressed appropriately, as no customer should feel belittled or accused when seeking assistance. I trust that steps will be taken to ensure this kind of behavior does not happen again in the future. Thank you for your attention to this matter. Hoping for your reply on this.

Nous avons réservé cet hôtel pour notre voyage à Moose Jaw pour une réunion de nage et nous avons été heureux de l'expérience. Le service de l'hôtel est très confortable et très confortable. Le personnel était ami, courtois et utile avec toutes les interactions. Le gestionnaire était en fait sur place tout le week-end et quand il ne travaillait pas au bureau de front, elle travaillait dans la zone de petit déjeuner ...we était très impressionnée par son engagement à faire notre séjour magnifique. Elle a interagi avec beaucoup de familles de baignade pendant que nous étions là. Nous allons certainement revenir pour les deux réunions de baignade par an que nous assistons à Moose Jaw. Merci pour votre engagement à l'excellence!

We had the best experience here. Clean and friendly! They had the best breakfast ever. Made on site on a real stove and oven. Room was clean with a table and chairs to sit on instead of just sitting on your bed. We will definitely be adding this hotel to our regular list.

Clean rooms , friendly hard working staff, good variety for breakfast and the staff keep everything stocked and clean. Fabulous free 24hr coffee machine in the lobby , it even makes hot chocolate! Right by the moose and visitor centre. Tim Hortons and McDonald's is very close.

L'hôtel est situé dans le centre de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville, à proximité de la ville La chambre est très confortable. Le petit déjeuner était le meilleur type Grab et Go que nous ayons jamais connu. Quelqu'un a évidemment mis un peu de pensée et d'effort dans un petit déjeuner pour remplacer le petit déjeuner complet qui ne pouvait être donné en raison des protocoles COVID en place. Ce n'était pas votre bouffe, l'eau et un morceau de fruits bon marché et gratitude, tant d'autres ont été remis.

La chambre était très propre. Le lit était très confortable. Le personnel du bureau était très ami. Le petit déjeuner était bien stocké, chaud et froid. Très bon petit déjeuner. Ayant séjourné ici avant et sera certainement de nouveau. La fille qui travaille le petit déjeuner n'a jamais arrêté et devrait être reconnue. ( Malheureusement, nous n'avons pas reçu son nom mais c'était le matin du 16 juin )

For the price and location, this hotel is worth it. Nice pool, close to everything in Moose Jaw. Good breakfast as well, pet rate is 20$/extra to but fair