Sofitel Haikou

在海口選擇住索菲特，在餐廳早餐有點小插曲，反饋之後大使Eve很快做了回訪，服務值得肯定很好 環境也不錯 會再次入住

酒店的佈局真的讓人難以理解，到一樓大堂沒有看到指示牌説明前台在35樓。一部電梯到前台，辦完入住再換電梯到房間，然後要去停車場還要再換。天太熱不想在酒店吃飯也不想出門，點的外賣衹能放在一樓大廳，沒有人可以幫忙送。現在很多快捷酒店都有機器人可以送了。客房服務真的達不到標準，送個冰塊和紅酒杯要等很久，服務人員沒有整體的五星服務意識，都非常隨意。我就不和海棠灣的度假酒店做對比了，連萬麗都比不了。早餐的品種和品質真的太一般了……唯一值得認可的衹有酒店的地址位置和餐廳的景觀了。

完美！Live the French way，比較新的酒店，處處提現着智能的細節。前天帥哥幫我們升級成了行政海景房。硬件和軟件都很好。早餐豐富又美味。游泳池有室內和室外的。海景不錯。

I have previously stayed at the Sofitel in Haitang Bay a few times so am quite familiar with their style and service and I have to say Sofitel. haikou actually exceeded my expectations. Considering it is just in a tall building, they've done a very good job to give it a 'resort' feel. They've achieved this through really excellent customer service and with decent facilities. The rooftop pool is nice and has sunbeds around the side (not really visible in the photos). I always value a gym in a hotel and I am a lift weights alot and I would say this is one of the best hotel gyms I've been to that isn't an actual commercial gym. It has a good enough range of equipment for anyone who regularly goes to the gym. We also had the club access and the ladies who worked in the clubroom, Kristy and Shirley were excellent and very friendly and accommodating. The level of English was also very good and I also appreciated that reception allowed me to check out at 4pm at no extra cost, which is always a good representation of customer service. Would recommend if you want resort vibes in the middle of the city.

酒店硬件很好，房間現代智能家居住着很舒服，樓層高房間裏看海看城市視野也很贊。第一天工作人員看到家裡小朋友多，送了很多水，很貼心。前台的Shirley很nice，手續辦的也很順利，禮賓部的Cynthia和Wesley超nice的幫忙拿行李。酒店地理位置也不錯，樓下的公園海邊椰林超級好，喜歡晨跑的要體驗一下。還是不錯的入住體驗。

cynthia服務很好，幫我們安排了房間，提前加了微信，入住期間全程跟進。第二次入住索菲特，體驗感還是依舊很好，會繼續選擇