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We (two adults with our 13 years old daughter) have been there for two nights. Welcome was very friendly. A pickup from the train station to the hotel is included. We booked a premium C-level room. Plenty of space. A mixture of japanese and western style. One bedroom can be used for two tatami beds. The other bedroom had two queen beds. Plus a large bathroom, a living room and a balcony on the third floor inclusive of an onsen spa. Drinks from the fridge a included. We also got japanese slippers and kimonos. The Kaiseki dinner is in the room rate included. The dinner is served in private rooms. Overall a fantastic expirience. We truly recommend this hotel.