Avis : Novotel Tainui Hamilton

Nice welcoming greeting , ease of check in , nice environment inside, fine hotel room , nice amenities & an easy drive ( 1hr 20 ) from Auckland as a rest & recuperate from long travel ( Seattle, Wa.USA )

Location is in the CBD. Room is very basic, no bathrobes, no sandals, feels like I’m in a Premier Inn. Water pressure very weak. Mattress really soft. It was raining heavily , they don’t have umbrellas that I can borrow.

We booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.

Was a good one... It was a pleasant trip I had. The location of the hotel was good too. Super friendly staff and good hotel. Will definitely come back again. Breakfast was really impressive. The only sad thing would be.... Super limited parking

Beds are very comfortable, room and facilities lovely.

good service at check-in, location very central, decent breakfast

Lacking basic amenities like toothbrush or slippers

We stayed 2 nights and really enjoyed the stay at this property. We haven't been really active on Accor brands as we are top tier with Marriott Bonvoy. But our recent stays across several Novotel locations will make us consider building up more stays with them.

Room a bit small but overall happy about our stay

Welcome was good. The reception staff were friendly and accommodated our request for a river facing room. Overall the service was just okay for it's price. For its price, I feel that parking should be included. A limited parking that can be reserved at $36 was offered when I called in a day before as well as a free parking further down the hotel that is not guaranteed. We availed of the additional $36, this includes a valet service. The hotel room design was as expected of Novotel hotels, but it was not up to it's best standard. The remote control and kettle in our room was dusty. Amenities needed to be requested, I did this in advance during booking. But there were no slippers in the room upon arrival except for the 4 towels requested. Breakfast buffet was just the usual fare.

Good service

Bad experience

Chef Sanjay was great. Very helpful and prepared breakfast as well wanted. Very nice cook and excellent person to talk to.

Location is good. Bed is comfortable. But the carpet and the corridor looks old. Also have to pay parking fee for NZD52/night .