Avis : UrCove by HYATT Hangzhou Riverside CBD

Réponse de l'établissement: Dear guest , hello! Thank you for choosing our hotel as your place of stay for this trip. I am truly happy to see your recognition of the service provided by Xiaofei ; But it's a pity that you didn't receive a full five point review from me; At the same time, it also made Xiaofei understand that there are still many areas that need improvement and enhancement. We look forward to our enthusiastic service making you feel at home, and the next time we meet, we will receive full recognition from the host. May you be happy and full of joy in this sunny and sunny day, and have a happy family—— General Manager Alice Lai

Réponse de l'établissement: 尊敬的客人您好，非常感謝您給予酒店的好評，我們將一如既往的為客人提供優質的產品，特色的服務，杭州濱江逸扉酒店誠摯期待您的再次光臨！——總經理 Miles 毛

Réponse de l'établissement: Dear guests, hello! Thank you for taking the time to write about your stay at UrCove by HYATT Hangzhou Riverside CBD. We are very sorry that we failed to provide you with a satisfactory accommodation experience this time. Due to the renovation of the entrance, the hotel has placed signs and provided guidance at the entrances and exits as well as throughout the park. After reading your sharing, we will conduct another inspection and supplement. We sincerely look forward to meeting you again!—— General Manager Alice Lai

Réponse de l'établissement: Dear guest，Greetings from UrCove hotel Hangzhou Riverside CBD！Thank you so much for taking your precious time to complete this comments. Only through valuable feedback such as yours that we are able to constantly review our products and services which allow us to ensure satisfaction and exceed our guest expectations. We have closely read your survey and we sincerely apologize for not meeting your expectations in a few areas in our hotel, it would be great if you could share additional comments so we could address them properly.We do hope that we will have the opportunity to serve you again at some stage and a chance to win back your confidence in our product and services. Please do feel free to contact with me if your schedule brings you back to Hangzhou so that we can meet you in person and also look after your stay. Hope to seeing you soon. — Cathy Shentu

Réponse de l'établissement: 您好，感謝您的入住及點評。您的滿意是我們最大的動力，酒店配備電子感應馬桶，機器人等等。不僅在硬件配置上能滿足您的需求，在服務上我們更將精益求精，杭州濱江逸扉酒店期待您的再次光臨！——總經理 Cathy 申屠

Réponse de l'établissement: Dear guest , hello! Thank you for choosing our hotel as your place of stay for this trip. I am truly happy to see your recognition of the service provided by Xiaofangfeng; But it's a pity that you didn't receive a full five point review from me; At the same time, it also made Xiaofei understand that there are still many areas that need improvement and enhancement. We look forward to our enthusiastic service making you feel at home, and the next time we meet, we will receive full recognition from the host. May you be happy and full of joy in this sunny and sunny day, and have a happy family—— General Manager Cathy Shentu

Réponse de l'établissement: Dear guest , hello! Thank you for choosing our hotel as your place of stay for this trip. I am truly happy to see your recognition of the service provided by Xiaofangfeng; But it's a pity that you didn't receive a full five point review from me; At the same time, it also made Xiaofei understand that there are still many areas that need improvement and enhancement. We look forward to our enthusiastic service making you feel at home, and the next time we meet, we will receive full recognition from the host. May you be happy and full of joy in this sunny and sunny day, and have a happy family—— General Manager Alice lai

Réponse de l'établissement: Dear guests, thank you for your trust and choice. Serving every guest with your heart is our aim. We look forward to your visit again! -- Cathy Shentu, General Manager

Réponse de l'établissement: Dear guest , hello! Thank you for choosing our hotel as your place of stay for this trip. I am truly happy to see your recognition of the service provided by Xiaofangfeng; But it's a pity that you didn't receive a full five point review from me; At the same time, it also made Xiaofei understand that there are still many areas that need improvement and enhancement. We look forward to our enthusiastic service making you feel at home, and the next time we meet, we will receive full recognition from the host. May you be happy and full of joy in this sunny and sunny day, and have a happy family—— General Manager Cathy Shentu

Réponse de l'établissement: Dear guest , Thank you for your support and trust UrCove By HYATT Hangzhou Riverside CBD, your encouragement is our motivation, we will pay more attention to improve the quality of service, hope will bring you more surprises for your next stay, We are pleased that you enjoyed the stay in our hotel.UrCove By HYATT Hangzhou Riverside CBD always hope to provide a pleasant experience beyond your expectation. We sincerely look forward to your visit again!

Réponse de l'établissement: Dear Guest: Hello! Thank you very much for staying at Yifei Hotel, Binjiang Tianjie, Hangzhou, and giving us 5 points of praise. We are honored to receive your recognition! Your recognition of us will also inspire us to work harder and strive to bring surprise and emotion to more and more guests. We will continue to provide you with high-quality services and provide you and more personalized services for you and more guests. I wish you a pleasant journey in Hangzhou and look forward to your next visit~

Réponse de l'établissement: Dear guest, Thanks for stay with us and share your comment, we are sorry to hear that your stay experience was not meeting your expectation, please allow me express our sincere apology. The issues you mentioned in the comment was shared with the relevant department, we will train our staff to understand guest's demand and satisfy guest's requests. Hope you will have a fresh new experience in your next stay with us.——General Manager Cathy

Réponse de l'établissement: Dear Guest: Hello! Thank you for staying at Binjiang Tianjie Yifei Hotel. I'm sorry that I couldn't give you a satisfactory accommodation experience. We apologise for the mistake you mentioned when someone opened your door, and we will definitely strengthen employee training. I'm really sorry that the parent-child suite has kept you waiting. Because the parent-child suite is full the day before, it may delay your stay. The hotel provides a rest area and free popcorn tea. You can rest and wait first. Binjiang is 9 kilometres away from the West Lake Scenic Area, and it only takes 20 minutes to drive and take a taxi. If there are any problems during the stay. You can contact our hotel on-duty manager. Our hotel has staff on duty 24 hours a day. We look forward to your next check-in and show you our improvement. We sincerely look forward to your visit again!

Réponse de l'établissement: Thank you for taking the time to write about your stay at UrCove by HYATT Hangzhou Riverside CBD. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are extremely disappointed to read your comments knowing that we have not met your expectations.Please be reassured that we will investigate what happened. Although we cannot turn back time, we hope that we will have the opportunity to welcome you back to convince you otherwise, With kindest regards, Annie Quan, GM