Luxe Paradise Residence 76 To Ngoc Van

Отличный отель! Нас обманули в другом отеле, где мы забронировали квартиру на 2 недели и нам пришлось идти в luxe paradise residence прямо в 3 часа ночи!! Мы разбудили охранника и он, созвонившись с хозяином отеля, расположил нас в фойе на диванах внутри отеля на ночь. А утром нас заселили срочно в уже оплаченный номер в 12 утра! Спасибо этому отелю, что вошли в наше положение и не прогнали! Наша просьба к наполнению номера, это дополнительное второе ведро в комнате, потому что есть одно в туалете. Еще пригодилось бы третье полотенце помимо двух для тела. Еще вода не очень теплая и ночью остается прохладной ОГРОМНЫЙ БОНУС - СТИРАЛЬНАЯ МАШИНА!!

위치는 서호 바로 앞이라 최고입니다 방이 매우 넓습니다 위생은 로컬이기때문에 흐린눈 하셔야합니다 저렴한 가격에 좋은 위치

The apartment is in the quiet greeny alley few steps from the lake. The room is spacious. But that’s all. The room is poorly maintained, there are mold stains on the walk and shower curtain. Shower water is weak and hot water rarely works at night. The worst thing is room service. I booked 5 nights but they didn’t do room service until 4th day. There was not pillows or duvet cover, or changed the towels. The house keeping was lazy, she didn’t bother you to offer to my room while she still cleaned other rooms for foreigners, I wondered if they discriminated local guests? I asked for iron since I moved it and never got one until check out. There was mosquitoes and I asked them but they didn’t care either. I call the hotline and they made excuses for their service: first they said the housekeeper was sick, and then they blamed me not to request the room service, even it’s their job and I indeed messaged and called several times (attached screenshot). Until I pointed out their bad services and said I’d leave reviews they started to send housekeeper. This was probably the worst hotel I have experienced and I travel for work almost every month.