Pullman Hanoi

relative good hotel come again

I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here. First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her. The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use. In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me. In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes. It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!

房間沒有洗漱用品和拖鞋，辦入住時也沒提醒（可以專程去要），浴室沒有防滑墊，房間窗户封閉，不能打開透氣。早餐100多，種類也就一般，水果也不是特別新鮮。酒店位置有點尷尬，離景點不遠不近，河內打車也不方便，一半是黑車，還要單談價格，唉！

Nice breakfast spread, clean room,friendly and awesome customer service staff. Really love Pullman. Their service don’t disappoint me at all. That is the kind of service that makes one want to return back to the hotel again for the next stay. Highly recommended.

Hotel is slightly off from the Old Quarters, but this also means that you are going to avoid the jams and busy road honking throughout the day. This is my connecting booking after the cruise trip to HALONG Bay.

All staff are not friendly and supportive. They seem to prefer international guests to domestic guests. I am not satisfied with their service attitude.