Avis : InterContinental Hanoi Landmark72

Réponse de l'établissement: Dear Sichan Prak,Thank you so much for your kind and encouraging words! We’re absolutely delighted to hear that you had a positive experience and found our hotel to be clean and pleasant. At InterContinental Hanoi Landmark72, we are passionate about delivering exceptional service and maintaining a pristine environment for all our guests.Your feedback is truly appreciated and serves as a wonderful motivation for our team. We look forward to welcoming you back soon for another memorable stay.Warmest regards,Thao DoQuality & Continuous Improvement Manager

Réponse de l'établissement: Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you and your partner had a fantastic stay at Intercontinental Hanoi Landmark72. It is our utmost priority to provide impeccable cleanliness, luxurious ambiance, and exceptional service to all our guests, and we are delighted that we exceeded your expectations.Our colleagues will be overjoyed to know that their friendliness and attentiveness made you feel welcome from the moment you arrived. We are also pleased that you enjoyed our excellent amenities and the variety of delicious food options we offer.Your recommendation means a lot to us, and we are glad that we could provide a perfect getaway for you. We look forward to welcoming you back for another romantic and seamless stay in Hanoi!Warm regards,Thao DoQuality & Continuous Improvement Manager

Réponse de l'établissement: Warmest greetings from InterContinental Hanoi Landmark72!Thank you sincerely for your kind feedback following your recent stay with us. We are thrilled to hear that you enjoyed the panoramic views from our location, we're so glad it added to the pleasure of your visit.Your appreciation means so much to our team, and we are grateful you took the time to share it. At InterContinental Hanoi Landmark72, we continually strive to create memorable moments for our guests, and your words let us know we're on the right track.We hope to welcome you again in the near future, so you can enjoy more breathtaking sights and exceptional hospitality.Warmest regards, Thao Do, Quality Manager

Réponse de l'établissement: Dear Solobobo, Thank you for taking the time to share your recent experience at InterContinental Hanoi Landmark72.We’re truly pleased to hear that you enjoyed the attentive service, the breathtaking city views - especially at night, and the wide selection of local and international dishes at our breakfast buffet. Your kind words about our friendly and helpful staff are greatly appreciated and will be shared with the team.At the same time, we genuinely appreciate your honest feedback regarding the condition of certain facilities, such as the fitness center and room furnishings. Please be assured that we are actively reviewing opportunities for refurbishment and improvements to enhance the overall guest experience. Your comments are both valuable and timely, and we take them to heart.It’s encouraging to know that, despite these observations, you still had an enjoyable stay and would consider returning. We hope to have the pleasure of welcoming you back in the near future — hopefully to an even better version of the hotel you’ve already come to appreciate.Warm regards,Thảo ĐỗQuality Manager

Réponse de l'établissement: Dear valued guest, Thank you for your review.We are glad that we were able to provide you with safe and comfortable accommodation when the typhoon hit Hanoi and the team with their dedicated service stood out during your stay to make sure you had great stay. Your kind words shall be shared with our entire team and we do look forward to welcoming you back for much more memorable stay.Regards, Thao DoQuality and Continuous Improvement Manager

Réponse de l'établissement: Dear Seangly69,Thank you for your feedback! We're thrilled to hear that you found our service quick and efficient. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards,Thao DoQuality & Continuous Improvement Manager InterContinental Hanoi Landmark72

Réponse de l'établissement: Dear lauraymond,Thank you for having chosen InterContinental Hanoi Landmark72 as your hotel of choice in Hanoi. Creating memorable experience for our guests has always been at the heart of everything we do. We are elated to learn that what left you with most long-lasting impression is the exemplary service and warm hospitality rendered by our Front Desk and Concierge team. Your recognition of their efforts are very encouraging and will certainly empower our colleagues to strive for the best every day.We certainly hope to have another opportunity to showcase our excellent service on your next visit to InterContinental Hanoi Landmark72. Regards, Thao DoQuality & Continuous Improvement Manager

Réponse de l'établissement: Dear valued guest, Thank you for taking time to leave us review following your most recent stay at InterContinental Hanoi Landmark72. We are delighted to hear you enjoyed our comfortable room, well-equipped fitness center as well as warm hospitality rendered by our colleagues. We hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

Réponse de l'établissement: Dear ChiaAn,Thank you for sharing your feedback regarding your recent stay at InterContinental Hanoi Landmark72. We are thrilled to hear that you had an amazing trip and found our environment lovely and friendly.Your kind words are greatly appreciated and serve as wonderful encouragement to our team. We look forward to welcoming you back to our hotel in the future.Warm regards,Thao Do Quality & Continuous Improvement Manager

Réponse de l'établissement: Dear Kamel, Thank you so much for your kind words! We’re absolutely delighted to hear that you found everything perfect, clean, and that our service met your expectations. Your satisfaction is our greatest reward, and your feedback truly motivates our team to continue delivering exceptional experiences.We look forward to welcoming you back to InterContinental Hanoi Landmark72 in the near future.Kind regards, Thao DoQuality Manager

Réponse de l'établissement: Dear Kwang Whee, Thank you for taking time to leaving us review following your most recent stay at InterContinental Hanoi Landmark72. We are deeply sorry that your stay was not up to your expectation. Our hotel is located from 62F in the tallest building of Hanoi, we understand that speed of elevator from ground floor to the hotel's lobby was not efficient enough. Our engineering team has been working in progress to enhance our speed of elevators. We hope to have pleasure of welcoming you back in the near future. Regards, Thao DoQuality & Continuous Improvement Manager

Réponse de l'établissement: Dear PalesaSA, Thank you for your glowing review. We are thrilled to hear that you thoroughly enjoyed your time here at InterContinental Hanoi Landmark72 and highlighting the exceptional selection of food in our buffet breakfast. It is wonderful to know that our staff provided you with exceptional hospitality and made your stay comfortable and enjoyable.We truly appreciate your kind words and recognition of our team's efforts. We look forward to welcoming you back for another fantastic stay in the future!Regards, Thao DoQuality & Continuous Improvement Manager