Photos de Wyndham Garden Hanoi

Réponse de l'établissement: Dear Guest,Thank you for your review of Wyndham Garden Hanoi. We are so happy to hear that you had a good experience with us. Your feedback is a great motivation for our staffs to continue to deliver best services to our customer.Again, thank you for choosing us and looking forward to welcoming you back very soon.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Réponse de l'établissement: Dear Valued Guest,Thank you for choosing Wyndham Garden Hanoi for your recent stay and for taking the time to share your feedback. We are glad to hear that you found our rooms clean and convenient, and our staff friendly and supportive. Your kind words about our team are much appreciated.However, we regret to learn that our location did not meet your expectations and that you found it inconvenient to travel to nearby attractions or restaurants. We understand how important a central location can be for many travelers. Your comments about breakfast are noted, and we will continue to explore ways to improve our offerings.We are especially sorry to learn about your disappointing spa experience. Providing a relaxing and high-quality treatment is a priority for us, and it is disheartening to know we fell short. We will address your concerns with our spa team to ensure proper improvements are made.We appreciate your honest feedback, as it helps us identify where we can do better. We hope you will consider staying with us again, so we can have another opportunity to provide you with a more satisfying experience.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Réponse de l'établissement: Dear Guest,Thank you for your exceptional feedback! We are thrilled to hear that you enjoyed the spacious and breathtaking room, as well as our outstanding service. Your recommendation means a lot to us, and we are delighted to offer a little luxury at a good price.We look forward to welcoming you back to Wyndham Garden Hanoi and providing another memorable stay.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by our hotel's distance from the touristy area. While we do cater to business travelers due to our proximity to the convention center, we also welcome leisure travelers and strive to provide excellent service to all our guests.We are glad to hear that our staff, particularly the young gentleman who arranged your Grab transfer, was helpful and attentive to your needs. Your kind words will be passed along to him and the rest of our team.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Wyndhamgarden team

Réponse de l'établissement: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and found our hotel to be nearly 5-star quality at 4-star prices. It’s great to know that you appreciated our cleanliness, services, friendly staff, and breakfast layout.We look forward to welcoming you back to Wyndham Garden Hanoi in the future.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We understand that our location being a bit far from the city center may have posed some inconvenience during your stay. We strive to offer a tranquil and comfortable experience away from the hustle and bustle, but we recognize the importance of easy access to city attractions.For your future visits, we'd be happy to assist with transportation options that can help make your journey to the city center more convenient. Additionally, we offer information on local attractions that may be closer to the hotel, ensuring you still have a fulfilling visit.We appreciate your understanding and hope to have the opportunity to welcome you back, making your next stay even more comfortable and accessible.Warm regards,