Hotel Emerald Waters Classy

Malgré la présence de fumée et de petits insectes en raison de l'emplacement, la chambre était propre et j'en étais très satisfait. L'emplacement est très bon.

The hotel is great and right in the middle of all the action. But what takes it from a great to sheer excellence is their staff. They are so completely efficient and super helpful - I cannot sing their praises enough. Justin and Jennie are both gems! They are excellent. They made us feel like family and every time we would come back from a tour or a meal or just from a walk - they would greet us like family! It really felt like coming home - we were taken care of so well. Jennie was in touch right from the beginning and helped us book an amazing halong bay cruise. She was efficient, would respond immediately and gave me to the point, specific suggestions that was so helpful. Justin knew we were travelling with my parents who are both senior citizens and he would come rushing out to help them out of the car. They and the rest of the team could just not do enough. Ever smiling and so incredibly sweet. It's not often that you miss hotel staff when you leave but we will miss them. They really touched our hearts. The hotel by itself is within easy walking distance of the lake, excellent places to eat, the market and beer street. The rooms while a little on the smaller side are clean and well kept. The bathrooms are spacious and the food really good and served so prettily. I cannot recommend this hotel enough. Choose this hotel and you will go back with a smile on your face.