Avis : Starway Hotel (Hanzhong Railway Station South Square Branch)

Réponse de l'établissement: Dear Guest,Thank you very much for choosing to stay at our hotel and for taking the time to leave such detailed feedback – your comments are extremely valuable to us.We are delighted to know that you were satisfied with our hotel's convenient location and the cleanliness of our rooms. Providing a comfortable and convenient stay for our guests is always our top priority. Regarding the gym facilities, we sincerely apologize for the inconvenience caused. We have urgently contacted a professional maintenance team to resolve these problems as soon as possible and will strengthen regular equipment inspections to prevent similar issues in the future.Additionally, we offer our deepest apologies for the staff entering your room during the "Do Not Disturb" period. This was a serious oversight in our service procedures. We have conducted special training for relevant employees and reinforced service standards to ensure that every guest's privacy is fully respected, and such mistakes will not happen again.Your feedback will drive us to continuously improve our services. If you have any needs in the future, please feel free to contact us. Wishing you a wonderful day!

Réponse de l'établissement: 尊敬的客人，非常感激您對酒店全方位的稱讚！您精準地提到酒店交通便利、靠近夜市、房間舒適、價格實惠以及前台服務好等優點，我們倍感榮幸。酒店選址在高鐵站旁，就是希望為像您這樣出行的旅客提供便捷；合理定價、優化服務也是我們一直堅守的經營理念。您的認可給予我們前進的動力，我們會繼續保持優勢，不斷提升。比如進一步優化房間佈置，提升前台應急處理能力等。期待您再次入住，我們會為您帶來更優質、更貼心的服務，祝您生活愉快！

Réponse de l'établissement: Dear guest,：Thank you very much for choosing to stay at our hotel and taking the time to share such candid feedback! We deeply regret that we failed to meet your expectations during this stay. We will always keep in mind your recognition of the warm service provided by our staff, and we will continue to maintain and enhance the warmth of our service. However, we sincerely apologize for the problems such as the inadequate room cleaning, the abnormal sink equipment, and the surrounding noise that have caused you trouble.Regarding the cleaning issue, we have rechecked the relevant areas and will strengthen staff training and inspection efforts to ensure that the hygiene standards are always consistent. For the problem of the sink stopper, the engineering department has been arranged to repair and replace it to prevent a recurrence of a similar situation. As for the surrounding noise, we will actively communicate and coordinate with the relevant parties to strive to improve the environment.Your feedback is an important guide for our improvement. We hope to have the opportunity to make up for our deficiencies in the future and provide you with a high-quality stay experience again. We earnestly ask you to give us another chance! If you have any needs, please feel free to contact us.

Réponse de l'établissement: Dear guest,Thank you so much for your kind compliment! Our hotel's prime location is indeed one of our highlights, designed to bring great convenience to your travel. Moreover, our warm - hearted staff are our most precious asset. They always treat every guest with sincerity. Your praise is a great encouragement to us. We will keep working hard to continuously improve our service quality. Looking forward to your next visit and we will continue to create a warm and comfortable accommodation experience for you.

Réponse de l'établissement: 感謝您的客觀評價與支持！沒能拿到五星，我們既遺憾又重視，想必有細節沒能讓您完全滿意。如果願意和我們説説具體不足，我們定會全力整改，希望未來能給您帶來無可挑剔的體驗，彌補這次的小遺憾～

Réponse de l'établissement: 願您開心的笑，滿意的歸，此次短暫的離別都是為了更好的相遇，小星一直感謝您的加入讓我們再次更多彩！

Réponse de l'établissement: 每一份評價都是一份感動，每一個好評都是一份激勵，您住的開心就是最大的安慰！

Réponse de l'établissement: 尊敬的客人，非常感謝您對我們酒店的認可和細緻反饋！得知您擁有滿意的入住體驗，我們深感榮幸。 酒店始終致力於為客人提供便捷舒適的居停環境，地理位置的便利性、齊全的設施（包括自動飲水設備）以及前台團隊的貼心服務（如雨天提供雨具），都是我們用心服務的體現。 關於您提到的智能窗簾靈敏度問題，我們已立即反饋至工程部門，將盡快安排調試優化，確保後續入住體驗更完善。 期待您的再次光臨，我們將持續提升服務品質，為您帶來更優質的體驗！

Réponse de l'établissement: 尊敬的賓客，感謝您抽出時間分享入住體驗並給評價！您關注到的“位置優越”和“離美食街近”，是我們選址時重點考量的因素，衹為讓您的出行與覓食更便捷。對於此次未能達到您的滿分期待，我們略感遺憾，也會認真反思不足。希望未來能有機會再次接待您，用更完善的服務彌補這次的小缺憾，祝您一切順心！

Réponse de l'établissement: 感謝您的暖心好評！ 親愛的賓客，看到您對我們服務的認可，整個團隊都倍感温暖～ 能為您升級房間並帶來舒適的入住體驗，是我們最開心的事！ 我們一直努力把細節做到位，從貼心服務到房間舒適度都想讓您住得安心自在。聽到您誇機器人送物高效，技術夥伴們也超有成就感呢～ 優越的位置能方便您的出行，也是我們選址時的用心考量。 您的滿意是我們前進的動力，我們會繼續打磨服務，期待下次再為您創造愉快的住宿回憶，常來呀～

Réponse de l'établissement: 感謝親的入住與點評，我們每天最開心的事莫過於看到親們的好評，期待您的再次光臨。

Réponse de l'établissement: 尊敬的賓客，您好！ 看到您的反饋，我們十分愧疚，衞生疏漏給您造成如此差的體驗，是我們的嚴重失職，在此向您鞠躬致歉！已連夜核查清潔流程，對客房部全員工進行了督促馴導。您的不滿是最狠的提醒，我們定用整改證明誠意。若您願再給我們一次機會，我們定會給您安排滿意的房間，後期您若再次到訪，也可以隨時聯繫我們，24小時前台服務人員為您處理，期待您的再次光臨！！！祝您萬事如意，天天好心情！！

Réponse de l'établissement: 尊敬的客人，您好！看到您的好評，我們全體員工都倍感温暖與鼓舞！能讓您在來回漢中時都選擇我們，還對酒店的環境衞生、前台服務以及便捷的高鐵站位置滿意，更因退房時的小禮品感到開心，這是對我們最大的認可。我們會始終堅守品質，把乾淨整潔的環境、貼心周到的服務堅持下去，期待未來繼續為您的出行提供舒適便捷的住宿體驗，祝您每次旅途都順利愉快！

Réponse de l'établissement: 太開心您和家人的這次入住能超出預期！知道您是帶妻兒來看《興漢勝景》《天漢傳奇》，還特意選了咱們酒店，這份信任特別珍貴。前台夥伴能讓您感受到暖意，免費升級的房型您覺得寬敞舒適，這些都是我們最想聽到的！送的小禮物要是孩子喜歡就再好不過啦。咱們離高鐵站近，去景區也方便，下次您再帶家人來漢中看演出，一定要再選我們呀！祝您和妻兒旅途餘程處處順心，常來漢中玩！