Hotel Trimurti

Average or below average hotel Good service from the restaurant Front desk not upto the mark

I booked this hotel via Agoda, primarily because they assured me—over a direct call—that they offered dedicated parking for my new car. Based on this assurance, I proceeded with the booking. However, upon arrival, we were shocked to find that the hotel had no dedicated parking at all. The property has no boundary and merely shares a wall with a public, paid parking area used by all Haridwar visitors. The hotel just pays the fee on behalf of its guests and misrepresents this as "dedicated parking". To make matters worse, I mistakenly booked the stay for 1 July instead of 1 June 2025 under a non-refundable plan. When we realized this, we contacted Agoda and were even ready to pay extra for a correction. Agoda reached out to the hotel, but the staff were completely uncooperative. They didn't attend to my family properly and kept the Agoda rep on hold. Eventually, the staff demanded an additional ₹2000, citing a higher room rate, and assured us (verbally) that breakfast was included. We ended up paying ₹7054.34 for two rooms. But the next morning, we were denied breakfast. Only after strongly insisting and asking them to check the CCTV footage of the reception desk did they reluctantly serve it. By then, we had already decided to leave the hotel due to the terrible experience. This place is completely unprofessional, misleading, and clearly money-minded. They do not honor their commitments, and their service quality is far below acceptable standards for the price they charge. Would not recommend.

We had good stay at Hotel Trimurti . It is very close to Ganesh ghat and nearly 1.5 km from Har ki Pauri. Breakfast was good even we had lunch it was excellent. The service was very Prompt. Rooms were big . Washroom was clean . It highly recommended stay .