Premier Inn Northampton West (Harpole)

I had a lovely experience working away,, at Northampton Harpole . Audrey the receptionist went above and beyond to help me and she is a credit to Premier Inn . The food in the restaurant is very good too, great service all round.

We had a good experience with this Premier Inns The welcome from Audrey was first class and very helpful. She suggested the meal dinner and breakfast deal which was excellent value and very handy. The decor is a bit tired and the place could do with a refurb. For the price it was excellent value and a comfortable stay, which is what we wanted.

Brilliant place to stay, very helpful staff. Kate on reception was outstanding and very helpful, always there to help. Food was great alot to choose from. Restaurant staff where very friendly. Cleaning staff where always helpful and always went out there way to make sure my room was clean.

We stayed here for one night and couldn't wait to get back home! We booked the accessible room with shower and, upon seeing the shower, decided it was probably more sensible to shower when we got home. The shower drain was covered in mould and crusty limescale, as did the shower hose/head, the was mould in the grouting and smelled horrible. The only plus was that the shower curtain was pristine. The room itself was very spacious but smelled so bad upon entering, we literally had to spray perfume all around the room. It had a really musty/fousty smell, like noone had been in there for ages. Just not an enjoyable experience and by far the worst Premier Inn we've stayed in to date. It is in DESPERATE need of some upgrading and TLC.

We stay in a lot of PI’s … and usually find them faultless however this one was sub standard… receptionist appeared disinterested and didn’t advise us of where we could get breakfast or times ( we have only stayed in those where served on site) Early check in charge of £15.00 which we had no idea about…. My confirmation stated check in 12.00 midday which is why we chose this hotel… I was informed that this was purely for “my calendar “ that’s beyond me as I don’t use that facility! Receptionist then took phone and showed me check in time of 15:00 and said we would need to pay extra charge to get a room which we had to do as we needed to be at an event by 2.45pm seems to me to be further money making as they had rooms ready… a small act of kindness would not have gone amiss… however we were told she couldn’t do it as her manager would not be happy ( felt bad for her to be honest) appreciate it was company policy and the fact that she could be in trouble which seemed mean. Tatty and dirty corridors did not make for a great first impression… rodent traps outside the hotel and scruffy and unattended exterior. A pokey room literally one of us had to sit on the bed when the other wanted to move around 😂 … trust me not enough room to swing a very small cat is a good description! Housekeeping ok but only one hand towel provided. Refills in reception not topped up for tea tray … no one in site to ask! Outside bin caught fire tried to alert reception staff by pressing buzzer no one appeared! Paid for breakfast which is at the beefeater opposite… very good as cooked fresh. It wasn’t a hotel I would return to unfortunately

Really happy with our stay hotel was good and food amazing. Special mention to Katie at hotel reception really lovely lady very professional and friendly a credit to her job will definitely book again when working near here as could not fault our visit