Nicholas_T
10 décembre 2023
Pro: Good service of most staff, esp security guard who helped to find nearby parking for hotel guests as carpark lots are severely limited at the hotel. Location is very convenient - near massage places, night market, Kim Yong Market, bird's nest shops, 7-11, Mcdonalds.
Con: Long checking in process as receptionist seemed inexperienced or unsure about bookings from Trip.com. Severely limited carpark lots onsite. Moldy toilet ceilings. Rooms had strands of hair everywhere, and stuck on door knob. Rusty lamp shades. Musky smell upon entering the room. Sound proofing is bad, we could hear super clearly the housekeeping staff laughing and talking. Toilet ventilator did not work. Hot water comes on and off. Church service is held on Sunday from 10am to 12pm. It also clashes with checkout timing which they stated by 12pm sharp. Front office manager cannot communicate well and comes off rude.
Notable observation: New testament and Mind Development books were placed on the bedside table in all rooms.
We stayed at a few hotels in Hatyai and made some comparisons. You pay the extra for the good location but if you drive or are willing to walk 5-10min, there are many hotels in the vicinity that offer better service and comfort, and at a cheaper rate. We felt uncomfortable staying at this hotel and will not return.
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